I am a field service technician with over 15 years of experience in the telecommunications and IT industry. My mission is to provide quality, efficient and safe service to clients, solving their technical problems and offering them innovative and personalized solutions.In my current role at Verizon, I work with state-of-the-art equipment and apply my HVAC and Big Data knowledge to optimize facility performance and safety. Previously, I was a senior technician and quality auditor at Altice Business USA, where I monitored and validated production work, detected and corrected errors, and implemented continuous improvements. These experiences have allowed me to develop key skills such as attention to detail, data analysis, effective communication and teamwork.