Edwin J. Email and Phone Number
At Conviso Inc., I lead a team of 14 technicians across three sites, supporting over 3,500 users and ensuring alignment with Department of Defense security standards. I develop and enforce IT support policies, lead vulnerability assessments, and devise action plans to mitigate risks. I also foster a high-performance culture by setting and communicating performance expectations based on KPIs and SLAs, and provide leadership in performance analysis and action plans for team members not meeting expectations.With over 5 years of experience in the IT realm, I have honed my skills in IT operations, end-user support, and security compliance, collaborating across verticals to deliver top-notch customer experiences. I have a Bachelor's degree in Exercise Science from the University of Pittsburgh at Bradford, and I hold CompTIA CYSA+ and SEC+ certifications. I am passionate about cybersecurity and constantly learning new technologies and tools, such as PowerShell, Python. I am also committed to refining my leadership prowess and mentoring others in the IT field.I am looking for a challenging cybersecurity role that will allow me to leverage my expertise and contribute to a visionary organization. I am eager to apply my skills and knowledge to solve complex problems, enhance security posture, and drive innovation and growth.
Conviso Inc.
View- Website:
- convisoinc.com
- Employees:
- 15
-
End User Services Team LeadConviso Inc. Jan 2021 - Present•Develop and enforce IT support policies, ensuring alignment with Department of Defense security standards.•Lead vulnerability assessments and devise action plans to mitigate risks.•Managed a team of 14 technicians across three sites, supporting over 3,500 users; achieved a 60% reduction in backlog within a year.•Foster a high-performance culture by setting and communicating performance expectations based on KPIs and SLAs.•Establish and maintain collaborative relationships with project members and clients to ensure successful project outcomes.•Provide leadership in performance analysis and develop action plans for team members not meeting expectations.•Participate in the organization's annual review of SOPs and TTPs, ensuring compliance with DISA STIGs.•Lead the contractor team in preparing for and successfully passing an external Registration Authority audit.•Mentor colleagues on the technical and office environments, as well as customer relations.•Involved in handling security events, including explaining incidents and reporting suspicious activities.•Actively participate in resolving vulnerabilities for the organization's external audit.
-
End User Services Engineering Team LeadConviso Inc. Jan 2020 - Jan 2021United States•Led collaboration between EUS and other teams to troubleshoot and resolve customer-impacting issues.•Managed EUS projects and improvement initiatives, focusing on enhancing productivity and customer experience.•Identified and implemented new processes to improve team productivity and customer satisfaction.•Oversaw ticket assignment for major issues requiring engineering support and monitored adherence to performance metrics.
-
Information Technology Operations SpecialistConviso Inc. Jan 2019 - Jan 2020Alexandria, Va•Monitored and managed Customer Support operational activities, issues, and client inquiries.•Acted as the primary point of contact for high-priority incidents, compiling data for Tier III investigations.•Supported customer technology projects including deployments, upgrades, and installations.•Identified and implemented process improvements and maintained key support documents.
-
Helpdesk AnalystConviso Inc. Jan 2018 - Jan 2019United States•Developed and documented system design procedures, test procedures, and quality standards.•Managed user account creation and ticketing through Remedy.•Assisted in escalating and assigning tickets for resolution.
Edwin J. Education Details
-
Kinesiology And Exercise Science
Frequently Asked Questions about Edwin J.
What company does Edwin J. work for?
Edwin J. works for Conviso Inc.
What is Edwin J.'s role at the current company?
Edwin J.'s current role is End User Services Team Lead @ Conviso Inc. | CISSP, CompTIA Security+, Cybersecurity Analyst (CySA+), CSAP.
What schools did Edwin J. attend?
Edwin J. attended University Of Pittsburgh At Bradford.
Who are Edwin J.'s colleagues?
Edwin J.'s colleagues are Brett Stephen, Phillip Groff, Sherly Pinto, Daniel P., Michael Martin, Linda Hinkle, Peter Jancik.
Not the Edwin J. you were looking for?
-
Edwin Donnovan J.
“Commitment-The Small Choices Every Day Which Lead To The Results We Strive For.”Greater Phoenix Area1pitajungle.com1 (480) 9XXXXXXX
-
1walmart.com -
Edwin Van Horne
Retired Senior Software Architect With Computer Networking And Voice Application ExperiencePrescott, Az -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial