Edwin Lopez Email & Phone Number

Paoli, Pennsylvania, United States

Hatfield, Pennsylvania, United States

Pennsylvania, United States

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Reading, Pennsylvania, United States

Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.Installs standard and advanced mobile electronic solutions including T- harness remote starts, standard speakers, dash cameras, backup cameras, amplifiers, and in-dash units.Verifies vehicle make and model of and communicates any compatibility concerns prior to installation.Leverages resources for standard electronic troubleshooting.Utilizes provided guides to identify compatible mobile electronic products and fulfill automotive solutions.Provides a high level of customer service.

Lancaster, Pennsylvania

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.Achieves team and individual goals while enabling an excellent customer shopping experience.Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.Engages with customers for consultations whether it be in-store, over the phone, or chat options online.Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.Maintains assigned department’s merchandising and readiness to serve customers.Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.Coaches and trains coworkers on new vendor technology and services.Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding. Certified in Sony and Samsung Home Theater.

Lancaster, Pennsylvania

Drives a positive customer experience by building relationships and providing solutions to their needs.Provides a variety of fulfillment duties including the delivery, installation, integration, networking, and repair of consumer electronics devices with a focus on home theater equipment and appliances.Provides a seamless client experience by providing advice related to product placement, services, and other content.Manages inventory and vehicle maintenance in partnership with other Agents.Processes paperwork and payment, provides feedback and training opportunities to store teams, and completes store stock repairs.Provides training to new drivers.

Lancaster, Pennsylvania

Drives a positive customer experience by building relationships and providing solutions to their needs.Provides a variety of fulfillment duties including the delivery, installation, integration, networking, and repair of consumer electronics devices with a focus on home theater equipment and appliances.Provides a seamless client experience by providing advice related to product placement, services, and other content.Manages inventory and vehicle maintenance in partnership with other Agents.Processes paperwork and payment, provides feedback and training opportunities to store teams, and completes store stock repairs.Provides training to new drivers.