Edwin Marrero Email & Phone Number

Purcellville, Virginia

-Supervise data center employees – training, guidance and task assignment.-Hardware support - From troubleshooting devices to working with vendors to do RMA requests. -Racking servers, power and network infrastructure.-Cable and label all devices according cable management plan/guidelines.-Work with data center engineers on HVAC/Power organization better suited for the environment. -Performing data destruction in compliance with (SOC1, SOC2 & ISO27001).-Administration of Linux servers in various distros (CentOS, Ubuntu, Scientific Linux).-Utilize custom monitoring software and ticketing system to provide customer support.-Shell scripting for various system administration tasks.-Independently handle customer incidents according to Incident Response Procedures. -Experience deploying and troubleshooting OpenStack platform.

Ashburn, Virginia

-Provide security to the facility - Granting access, enforcing security protocols and escorting guests according to regulations.-Utilizing Sales force to track tickets, maintain the data base of all clients and security permissions. -Perform tasks for client - racking servers, routers, switches, firewalls and other storage solutions. -Troubleshoot simple operating system storage issues including file system, disk management and RAID- Identify and troubleshoot simple hardware failures on x86/64-based servers to include the replacement of failed RAM, hard drives, raid cards and CPUs.-Support servers running Microsoft Windows Server, Ubuntu Linux, CentOS or VMWare ESX Server. -Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling.

Guaynabo, Puerto Rico, Puerto Rico

-Configure desktops, laptops and printers.-Server maintenance.-Customer service to the IRS employees in Puerto Rico.-Delegate tickets to co-workers.-Responsible for the application ITAMS system and Asset Management Inventory.-Responsible for keeping track of moving equipment and staff assigned to the equipment per implemented policies and procedures.-Responsible for CEO IMAGE on the application Norton Ghost and Run Stream.-Responsible for diagnostic and Data recovery tools.-Responsible for installation of admin applications on the group.-Responsible for all Warranty on equipment and staff from outside the main office.-Experience on telecom with minor TCP/IP, LAN, WAN and VOIP.