Edwin N. Email & Phone Number

United States

United States

United States

• Led multiple technical consulting engagements for clients in various industries, including healthcare, finance, and manufacturing.• Collaborated with clients to identify business requirements and pain points, designed technical solutions to address them, and provided expert guidance throughout the implementation process.• Successfully delivered projects on-time and within budget, resulting in an excellent client satisfaction rate and several contract renewals.• Conducted product… Show more • Led multiple technical consulting engagements for clients in various industries, including healthcare, finance, and manufacturing.• Collaborated with clients to identify business requirements and pain points, designed technical solutions to address them, and provided expert guidance throughout the implementation process.• Successfully delivered projects on-time and within budget, resulting in an excellent client satisfaction rate and several contract renewals.• Conducted product demonstrations and provided training to clients and internal stakeholders on the use of software and technical solutions.• Created and maintained project documentation, including project plans, status reports, and technical specifications.• Developed and maintained strong relationships with clients, serving as a trusted advisor and technical expert. Show less

As a Cloud Operations SME, I was responsible for providing expert technical support to customers utilizing our cloud-based services. In this role, I serve as a technical escalation point for complex issues, mentor and train junior support engineers, and work to continuously improve the overall support experience for our customers.Key responsibilities:• Providing expert technical support and guidance to customers and support engineers• Serving as a technical escalation point… Show more As a Cloud Operations SME, I was responsible for providing expert technical support to customers utilizing our cloud-based services. In this role, I serve as a technical escalation point for complex issues, mentor and train junior support engineers, and work to continuously improve the overall support experience for our customers.Key responsibilities:• Providing expert technical support and guidance to customers and support engineers• Serving as a technical escalation point for complex issues and driving them to resolution• Developing and maintaining knowledge base articles and technical documentation to improve support efficiency and effectiveness• Mentoring and training junior support engineers on technical skills and best practices• Collaborating with cross-functional teams (engineering, product, sales, etc.) to identify and resolve issues and improve overall product functionality• Contributing to the development of support tools and processes to improve the efficiency and effectiveness of the support team Show less

Dallas - Remote

Responsible for providing technical support to customers utilizing our cloud-based SIEM software. In this role, I collaborate with cross-functional teams to identify and troubleshoot issues, and work to ensure customer satisfaction.Key responsibilities:• Diagnosing and resolving technical issues related to cloud-based services• Providing timely and effective customer support through various channels (email, phone, chat, etc.)• Documenting and tracking customer issues to… Show more Responsible for providing technical support to customers utilizing our cloud-based SIEM software. In this role, I collaborate with cross-functional teams to identify and troubleshoot issues, and work to ensure customer satisfaction.Key responsibilities:• Diagnosing and resolving technical issues related to cloud-based services• Providing timely and effective customer support through various channels (email, phone, chat, etc.)• Documenting and tracking customer issues to resolution• Collaborating with cross-functional teams (engineering, operations, product, etc.) to resolve complex issues and improve overall product functionality• Contributing to the development of support tools and processes to improve the efficiency and effectiveness of the support team Show less

Canada

I was responsible for providing technical support to customers utilizing our software products. In this role, I work closely with customers to troubleshoot and resolve issues, and provide exceptional customer service to ensure their success with our products.• Responsible for the configuration of our Saas platform and onboarding of clients.• Provided Technical Support to clients across North America and Europe.• Troubleshooting and resolution of both internal and external… Show more I was responsible for providing technical support to customers utilizing our software products. In this role, I work closely with customers to troubleshoot and resolve issues, and provide exceptional customer service to ensure their success with our products.• Responsible for the configuration of our Saas platform and onboarding of clients.• Provided Technical Support to clients across North America and Europe.• Troubleshooting and resolution of both internal and external tickets on Zendesk. Show less

Canada

Canada

Computer Science

Business Information Systems