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Edwin N. Email & Phone Number

Technical Support Engineer III at Microsoft
Location: United States, United States, United States 8 work roles 2 schools
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Current company
Microsoft
Role
Technical Support Engineer III
Location
United States, United States, United States
Company size
1206 employees

Who is Edwin N.? Overview

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Quick answer

Edwin N. is listed as Technical Support Engineer III at Microsoft, a company with 1206 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Edwin N..

Edwin N. previously worked as Support Engineer at Onetrust and Technical Solutions Delivery Consultant at Avaya. Edwin N. holds Computer Science from University Of Regina.

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Microsoft

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About Edwin N.

Edwin N. is a Technical Support Engineer III at Microsoft. Colleagues describe them as "Edwin’s plethora of security knowledge and killer problem solving skills have made him a true asset to the broader success of the OPS Team at Securonix. His willingness to aid fellow colleagues is awe-inspiring and commendable. He has proven he can maneuver any complexity with stealth. His clarity and focus make him the ultimate ninja engineer warrior. Driving issues toward resolution while mitigating risk along the way is what he does best. I know he’ll go on to achieve amazing things… Show more" and "I highly recommend Edwin. He is very talented,very friendly and I am always impressed by Edwin’s ability to handle any situation calmly and patiently. He has creative ideas on the floor and helps everyone with his knowledge."

Current workplace

Edwin N.'s current company

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Microsoft
Microsoft
Technical Support Engineer III
United States
Website
onetrust.com
Employees
1206
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8 roles

Edwin N. work experience

A career timeline built from the work history available for this profile.

Technical Support Engineer Iii

Microsoft

United States

Support Engineer

Current
Onetrust

United States

Jul 2023 - Present

Technical Solutions Delivery Consultant

Avaya

United States

  • Led multiple technical consulting engagements for clients in various industries, including healthcare, finance, and manufacturing.
  • Collaborated with clients to identify business requirements and pain points, designed technical solutions to address them, and provided expert guidance throughout the implementation process.
  • Successfully delivered projects on-time and within budget, resulting in an excellent client satisfaction rate and several contract renewals.
  • Conducted product… Show more
  • Conducted product demonstrations and provided training to clients and internal stakeholders on the use of software and technical solutions.
  • Created and maintained project documentation, including project plans, status reports, and technical specifications.
Nov 2021 - Mar 2023

Cloud Operations Sme

Securonix
  • As a Cloud Operations SME, I was responsible for providing expert technical support to customers utilizing our cloud-based services. In this role, I serve as a technical escalation point for complex issues, mentor and.
  • Providing expert technical support and guidance to customers and support engineers
  • Serving as a technical escalation point… Show more As a Cloud Operations SME, I was responsible for providing expert technical support to customers utilizing our cloud-based services. In this role, I serve as a.
  • Serving as a technical escalation point for complex issues and driving them to resolution
  • Developing and maintaining knowledge base articles and technical documentation to improve support efficiency and effectiveness
  • Mentoring and training junior support engineers on technical skills and best practices
Oct 2021 - Nov 2021

Application Support Engineer

Securonix

Dallas - Remote

  • Responsible for providing technical support to customers utilizing our cloud-based SIEM software. In this role, I collaborate with cross-functional teams to identify and troubleshoot issues, and work to ensure customer.
  • Diagnosing and resolving technical issues related to cloud-based services
  • Providing timely and effective customer support through various channels (email, phone, chat, etc.)
  • Documenting and tracking customer issues to… Show more Responsible for providing technical support to customers utilizing our cloud-based SIEM software. In this role, I collaborate with cross-functional teams to.
  • Documenting and tracking customer issues to resolution
  • Collaborating with cross-functional teams (engineering, operations, product, etc.) to resolve complex issues and improve overall product functionality
Jun 2020 - Oct 2021

Software Support Analyst

Itracks

Canada

  • I was responsible for providing technical support to customers utilizing our software products. In this role, I work closely with customers to troubleshoot and resolve issues, and provide exceptional customer service.
  • Responsible for the configuration of our Saas platform and onboarding of clients.
  • Provided Technical Support to clients across North America and Europe.
  • Troubleshooting and resolution of both internal and external… Show more I was responsible for providing technical support to customers utilizing our software products. In this role, I work closely with customers to.
  • Troubleshooting and resolution of both internal and external tickets on Zendesk. Show less
Oct 2019 - Jan 2020

Service Assistant Intern

Sasktel

Canada

May 2018 - Aug 2018
Team & coworkers

Colleagues at Microsoft

Other employees you can reach at onetrust.com. View company contacts for 1206 employees →

MC Mae Charef Mae Charef Colleague at Microsoft Greater Madrid Metropolitan Area, Spain View → MM Marya Mufti Marya Mufti Colleague at Microsoft Madrid, Community Of Madrid, Spain, Spain View → UK Ulysses Karpuzas Ulysses Karpuzas Colleague at Microsoft Apple Valley, California, United States, United States View → SR Swarup R Swarup R Colleague at Microsoft Mysore, Karnataka, India, India View → CH Chandan Hn Chandan Hn Colleague at Microsoft Bengaluru, Karnataka, India, India View → MS Mahesh Sivan Mahesh Sivan Colleague at Microsoft Atlanta, Georgia, United States, United States View → TD Tipene Darrow Tipene Darrow Colleague at Microsoft Portland, Maine, United States, United States View → VN Vandana Nagpurkar Vandana Nagpurkar Colleague at Microsoft Surat, Gujarat, India, India View → HB Harry Burnett Harry Burnett Colleague at Microsoft London, England, United Kingdom, United Kingdom View → RR Rubina Rubina Rubina Rubina Colleague at Microsoft Riyadh, Saudi Arabia, Saudi Arabia View →
2 education records

Edwin N. education

FAQ

Frequently asked questions about Edwin N.

Quick answers generated from the profile data available on this page.

What company does Edwin N. work for?

Edwin N. works for Microsoft.

What is Edwin N.'s role at Microsoft?

Edwin N. is listed as Technical Support Engineer III at Microsoft.

Where is Edwin N. based?

Edwin N. is based in United States, United States, United States while working with Microsoft.

What companies has Edwin N. worked for?

Edwin N. has worked for Microsoft, Onetrust, Avaya, Securonix, and Itracks.

Who are Edwin N.'s colleagues at Microsoft?

Edwin N.'s colleagues at Microsoft include Mae Charef, Marya Mufti, Ulysses Karpuzas, Swarup R, and Chandan Hn.

How can I contact Edwin N.?

You can use AeroLeads to view verified contact signals for Edwin N. at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Edwin N. attend?

Edwin N. holds Computer Science from University Of Regina.

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