Manage over 70 employees including office staff and site construction workers.Company/project budget planning, site management, construction design/drawings verifications, etc.

Technically leading Service Design Unit – Product Technology and Site Reliability Engineering, my responsibilities include:- Work with various backend teams to automate and maintain the process on identifying the technology used for all the application (over 5,000 systems)- Conduct monthly capacity planning for all the systems and work closely with the system owners to strike a balance between cost and performance- Prepare and present statistics report to upper management-… Show more Technically leading Service Design Unit – Product Technology and Site Reliability Engineering, my responsibilities include:- Work with various backend teams to automate and maintain the process on identifying the technology used for all the application (over 5,000 systems)- Conduct monthly capacity planning for all the systems and work closely with the system owners to strike a balance between cost and performance- Prepare and present statistics report to upper management- Define performance indexes together with the team and strive for max output Show less

Core roles and responsibilities:- DevSecOps Lead- 1st SME for Order Capturing/Enrichment Module- Technical counselor for EDAS+- Person in charged for MCS- Technical lead for Mobile Application TeamCooperate together with InfoSys DevSecOps & Dev Teams on multiple components (SFDC, etc.) CICTCD as well as working towards in achieving a Zero Downtime and Zero Service Disruption end to end deployment solutions in the new Digital Transformation Stack.Working as a… Show more Core roles and responsibilities:- DevSecOps Lead- 1st SME for Order Capturing/Enrichment Module- Technical counselor for EDAS+- Person in charged for MCS- Technical lead for Mobile Application TeamCooperate together with InfoSys DevSecOps & Dev Teams on multiple components (SFDC, etc.) CICTCD as well as working towards in achieving a Zero Downtime and Zero Service Disruption end to end deployment solutions in the new Digital Transformation Stack.Working as a technical architect on a project together with Keppel Electric and its vendors in enabling M1 customer to sign up Keppel Electric seamlessly. Subsequently, we enhance the sign up channel with various offers that link to CRM and Rewards System.Lead the Entitlement Server (ES) development project. Project scope covers developing multiple systems - ESIM Gateway, AAA Gateway & Phone Manufacturer Integrating System (Apple & Samsung). ES mainly serves customer who want to enjoy the One Number service in M1. Show less

Responsible to review order related solutions made by Accenture during BnCC project where M1 Transforms its Billing and Customer Care system. At the meantime, being assigned to lead firefighting of the conversion on backbone of EDAS+ to the new BnCC system by leading a team of 7 members.Become the 1st SME of the new system order module. Responsible in reviewing all order related solutions and also helping operation support teams to resolve production issues. At the same time, lead the… Show more Responsible to review order related solutions made by Accenture during BnCC project where M1 Transforms its Billing and Customer Care system. At the meantime, being assigned to lead firefighting of the conversion on backbone of EDAS+ to the new BnCC system by leading a team of 7 members.Become the 1st SME of the new system order module. Responsible in reviewing all order related solutions and also helping operation support teams to resolve production issues. At the same time, lead the EDAS+ (BnCC version) maintenance together with 2 team members and together we archive no backlog development.Build Messaging Campaign System (MCS) solely using Linux, Java and Redis. MCS covers the following functionalities:- Pick up customer roaming locations and send relevant Data Passport promotion SMS.- React as a back-end system for all M1 Microsite promotions including unique links, customer validations and OTP mechanism.- Serve as a API buffering for high traffic related applications. Show less

In charged of the EDAS+ Windows App, which further enhance and enable the all M1 Shop users to serve customer in a new mobile working environment. Working as a Solution Architect, Technical Lead as well as Developer. At the meantime, execute the collaboration with Microsoft Solution Architect team (from US) to standardize Windows Apps DevOps Process.Leading the project of converting EDAS+ Windows App to mobile web to ease the application deployment.Successfully completed and… Show more In charged of the EDAS+ Windows App, which further enhance and enable the all M1 Shop users to serve customer in a new mobile working environment. Working as a Solution Architect, Technical Lead as well as Developer. At the meantime, execute the collaboration with Microsoft Solution Architect team (from US) to standardize Windows Apps DevOps Process.Leading the project of converting EDAS+ Windows App to mobile web to ease the application deployment.Successfully completed and deployed the whole project in 1.5 months together with another teammate. Show less

Coordinate projects operations, act as a communication bridge between business and technical.Manage and deliver one of the first Windows Mobile Application in Singapore with M1 - eDAS (M1 Shop CRM System)

In charged and leading a team to support all company daily operations, we manage to archive 100% SLA compliance for all of our customers (OCBC, CIMB, UOB, SPH, Nets, Prudential, Samsung, etc.).In charged of special projects deliveries - full SDLC and development.Revamp to improve (MT) throughput on Telco interfaces.

In charged daily operations with Singapore and Malaysia Telcos.Enhance legacy systems performance and fine tune daily operation.Part of the R&D team to develop company product (Mfinity).

Support daily operations.Part of the R&D team to innovate product.Solely design and with minimum supervision, complete a IDA mobile web project (using xHTML).