Edwin O. Email & Phone Number

- Team Supervision: Provide first-line supervision of assigned Claim Specialists, including hiring, training, coaching, development, performance management, and salary administration.- Guidance and Resources: Provide direction and serve as a resource for knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage and property damage.- Claims Oversight: Oversee the review and control of the assigned unit's claim activities, including investigations, analyses, evaluations, claim payments, and adjustment expense payments.- Customer Service: Recognize events that affect customer service and provide timely communications to team members and peers to ensure high-quality service delivery.- Compliance: Ensure compliance with company procedures, applicable federal/state laws, and legal requirements.- Performance Management: Monitor and manage the workflow and caseload of Claim Specialists, ensuring timely and accurate claim resolution.- Complex Issues: Handle escalated claims and complex issues, providing guidance and resolution.- Continuous Improvement: Collaborate with other departments to ensure seamless integration of claims processes and continuous improvement.- Industry Expertise: Stay updated on industry trends, weather events, and catastrophe response strategies to maintain a high level of expertise.

- Monitor network utilization and identify potential needs for expansion.- Complete physical and remote re-inspections to ensure accuracy and quality of repairs.- Conduct ride-alongs with field adjusters to evaluate performance and provide feedback.- Review adjuster and vendor repair estimates to ensure adherence to estimating best practices and process compliance.- Participate in calibration activities with the claims organization to maintain consistency and accuracy in claims processing.- Analyze and report on quality assurance metrics to identify trends and areas for improvement.- Develop and implement quality assurance protocols and guidelines.- Provide training and support to adjusters and vendors on best practices and compliance requirements.- Collaborate with other departments to ensure seamless integration of quality assurance processes.- Stay updated with industry standards, regulations, and best practices to maintain a high level of expertise.

New York City Metropolitan Area

- Damage Assessment: Inspect and assess vehicle damage, determining the extent and cause of the damage.- Estimate Preparation: Prepare detailed and accurate repair cost estimates.- Customer Interaction: Communicate with vehicle owners, repair shops, and other stakeholders to explain the claims process and provide updates.- Estimate Review: Review and approve repair shop estimates, ensuring accuracy and adherence to best practices.- Subrogation Handling: Manage subrogation processes to recover costs from third parties when applicable.- Mentoring: Provide mentoring and guidance to new staff, helping them develop their skills and knowledge.- Quality Assurance: Conduct physical and remote re-inspections to ensure the quality and accuracy of repairs.- Process Compliance: Ensure all claims are processed in compliance with company policies, industry standards, and regulatory requirements.- Documentation: Maintain accurate records of inspections, estimates, communications, and other relevant information.- Continuous Improvement: Stay updated with industry trends, repair techniques, and new technologies to continually improve the claims process.

New York City Metropolitan Area

-Team Leadership: Lead, mentor, and manage a team of field adjusters, ensuring high performance and adherence to company policies.-Audit and Compliance: Conduct audits to ensure compliance with company standards and industry regulations.- Territory Management: Oversee operations within assigned territories, ensuring efficient workflow and high-quality service delivery.- Staff Development: Develop and implement training programs to enhance the skills and knowledge of the team.- Relationship Management: Manage and maintain relationships with ARX shops, ensuring effective collaboration and service quality.- Claims Assessment: Review and approve auto damage claims, ensuring accuracy and fairness in assessments.- Performance Monitoring: Monitor team performance metrics, providing feedback and implementing improvements where necessary.- Customer Service: Address escalated customer issues and ensure a high level of customer satisfaction.

New York City Metropolitan Area

- Inspect and assess damage to vehicles, determining the extent and cause of the damage.- Prepare detailed estimates of repair costs and necessary parts.- Communicate with vehicle owners, repair shops, and other stakeholders to explain the claims process and provide updates.- Review and approve repair shop estimates, ensuring accuracy and fairness.- Negotiate settlements with repair shops and customers, ensuring a fair outcome for all parties.- Document findings and maintain accurate records of inspections, estimates, and communications.- Ensure compliance with industry regulations and company policies.- Provide exceptional customer service, addressing any questions or concerns promptly and professionally.- Stay current with industry trends, repair techniques, and new technologies.- Collaborate with other team members to ensure efficient workflow and high-quality service delivery.