Edwin Perez Email & Phone Number

Bogota, D.C., Capital District, Colombia

• A highly experienced IT Operations Manager with over 10 years of experience in developing and implementing innovative solutions to improve operational efficiency. Proven track record of leading teams to successfully.
• The signing of the contract for the GSS 2.0 project was achieved thanks to the reduction of costs with suppliers, finding new providers, and signing new contracts for 10 years.
• Communication between the American Embassy and PMO at GDIT USA was improved, and the service satisfaction survey results have been 98% during the last years.
• Managed to guarantee the operation during the Pandemic with a reduction in costs, cancellation, and rescheduling appointments, the company was restructured to continue the operation.
• Changed the courier provider savings with the new provider around USD $500,000 per year.
• We worked as a team to increase customer satisfaction from 90% to 98% according to the surveys.

Bogota, D.C., Capital District, Colombia

• Managed multiple IT projects resulting in on-time delivery and increased customer satisfaction. Collaborated with cross-functional teams to ensure project objectives were met, with Agile and Predictive methodologies..
• Led the implementation of the IT Help Desk for the company, resulting in a 98% improvement in solving requests, issues, and problems enhancing operational efficiency by 25%.
• Led the project of the migration of enterprise applications to a cloud environment, resulting in a 20% cost savings.
• Provided IT support via in-person and remote to approximately 500 system users across the company.
• Solved hardware, software, and networking problems achieving a 30% reduction in operational costs and issues.
• Installed networking devices, workstations, servers, and software, improving stability by 25%.

Dublin, County Dublin, Ireland

• Intensive course of English Until Advanced Level.

Bogota, D.C., Capital District, Colombia

• Managed and maintained the company’s technical infrastructure, which involved monitoring the proper functioning of servers, networking, workstations, printers, and audiovisual equipment. Led a team of 3 engineers in.
• Led the… Show more Managed and maintained the company’s technical infrastructure, which involved monitoring the proper functioning of servers, networking, workstations, printers, and audiovisual equipment. Led a team.
• Led the company relocation project, including transferring the primary and dedicated channel, servers, racks, telephone plant, Network, and computers with 0 impacts.
• Managed the planning, execution, implementation, closing, and maintenance of the Voice over Internet Protocol (VoIP) implementation project with 52% of cost savings.
• Reduced costs of technology solutions, making decisions to increase cost savings by 23%.
• Oversaw the development and maintenance of IT infrastructure, ensuring a secure network for the organization. Show less

Bogota, D.C., Capital District, Colombia

• DBA Oracle for Bristol-Myers Squibb - Mead Johnson Laboratories Pharmaceutical Laboratory. Administered databases and servers of the system application. Provided Tier 3 support as an IT expert engineer with extensive.
• Developed and enforced database administration policies that standardized processes across multiple teams, leading to a 15% improvement in deployment efficiency.
• Answered the requests timely reducing the expectation to solve the issues by 32%.
• Answered requests effectively and quickly, receiving congratulations from the Regional Manager for the great performance.
• Worked with the support team to streamline the information issues, improving the answers speed by 30%. Show less

Bogota

• Provided support and training on increasingly complex software, hardware, and communications on mobile devices for pharmaceutical laboratories’ sales forces in Latin America. Results-oriented Technical Support Engineer.
• Successfully resolved over 95% of customer technical issues within the first contact, exceeding the company's target of 90% and improving customer satisfaction by 15%.
• Led project design, implementation, and maintenance of the company’s corporate intranet.
• Developed and implemented a comprehensive knowledge base system, resulting in a 30% reduction in average resolution time and increased efficiency in troubleshooting.
• Collaborated with the product development team to identify and resolve recurring software bugs, leading to a 25% decrease in customer-reported issues and improved product stability.
• Developed and delivered technical training sessions for internal teams, resulting in a 90% increase in their ability to independently troubleshoot and resolve common technical issues. Show less

Mbit- Master Business Information Technology, Information Technology, Master Business Information Technology

MBIT aims to train senior professionals who contribute effectively to establish modern and competitive companies that identify needs and.

Advanced English Level, English Language, Advanced English Level

Expert In Software For Internet And Databases, Information Technology

Systems Engineer, Information Technology, Systems Engineer