Edwin Ramirez Email & Phone Number

New York, NY, US

• Serve as lead to assigned customers - complete troubleshooting, installation, validation, maintenance, and service repair needs on designated product lines
• Identify business opportunities (PM’s, new Service Plan leads, new system leads) that help us continue to deliver double-digit growth
• Focus on customer needs and satisfaction, while building and fostering positive and professional relationships with both external and internal customers
• Promote a consistently positive image of the service organization, our values, and the value of our products and services.
• Keep up to date on administrative responsibilities daily such completing work orders, returning parts, following up with customers, etc.

• Utilizes data analytics software to interpret and transform the corporation's data into consistent data formats to power dashboards, reports and presentations
• Partners with the Analytics delivery and technical (IT / Vendors) team members to test and help deploy solutions
• Supports Commercial strategy through standardized reporting for large customer groups
• Manages day-to-day automated reporting and performs ad-hoc analysis for internal and external customers
• Collects and analyzes requirements for a wide range of projects employing data analytics to address business problems
• Devises or modifies specifications to solve complex problems surrounding data issues

• High focus on customer relationship and presentation of service activities/service offerings remotely & on-site
• Territory development by creating opportunities to grow multiple aspects of our business
• Manages all account issues, from identification, tracking and resolution, according to specific escalation procedures
• Provides telephone technical support for dealer partners and end users
• Mentor and support Field Support team members
• Coordinate all direct installations within assigned territory

• Performed duties as field service installer, executing onsite visits to administer installation, facilitate training, and render service for various Bio Reference/GeneDx connectivity products
• Carried out onsite troubleshooting to resolve network complexities in physician’s offices and hospitals
• Trained technical and non-technical staff of clients concerning Care Evolve application
• Trained clients on multiple EMR systems (Practice Fusion, Athena Health and ECW) how to order Electronic Requisitions

• Provided direction to a team of employees and assumed leadership role in the absence of supervisor
• Trained large groups on Care360 applications - EHR, EPRE, and Webinars
• Developed provider specific performance reports cards
• Demonstrated proficiency in liaising between client and application support concerning software issues and coordinate with necessary parties to resolve application bugs
• Chosen by sales director and manager to be one of only 2 technicians to train new hires on Care360 applications

• Singlehandedly performed duties as field service installer, executing onsite visits to administer installation, facilitate training, and render service for various Quest Diagnostics connectivity products
• Carried out onsite and remote troubleshooting to resolve complexities in physician’s office work flow
• Configure and troubleshoot various LAN networks, WAN and wireless networks
• Trained staff of clients concerning Care360 application
• Configured HL7 interface with Care360 application and multiple EMR systems
• Configured Netopia Routers and Cisco Routers

• Led the installation, repair, and programming of equipment and software programs.
• Employed communication abilities in providing technical support to customers and technicians over the phone.
• Organized and negotiated shipping appointments for equipment to client site or for repair.
• Conducted thorough evaluation on mechanical assemblies, such as printing mechanisms, counters, and keyboards for worn or broken parts.

Electrical Technology Diploma, Low Voltage Electricity

Low Voltage Electricity Security Systems Installation Circuit Boards Cabling CompTIA A+

Network Adminisration