Edwin Richardson Email & Phone Number

Houston, Texas, United States

• Managed user product licenses via Microsoft 365 Admin Center.• Created and managed user accounts via Microsoft Active Directory services and Azure AD.• Provided 1st and 2nd-level hardware and software support to Amsys employees and clients.• Installed, configured, maintained, and supported desktops, laptops, printers, and other peripherals.• Played a key role in two ransomware response incidents by coordinating communication between employees, managers, and security response teams. Restored the use of 300 laptops/desktops within 4 days of the outbreak.• Used remote desktop software to provide remote support and resolve issues for remote office and home office users.• Managed VOIP accounts for several clients (Elastix, FreePBX, Viirtue).• Provided written updates for problem resolution for knowledge bases, troubleshooting manuals, and online documentation products.• Assisted in maintaining, upgrading, and configuring enterprise network and architecture solutions and software update distributions.• Participated in a rotating on-call schedule to provide off-hour support to end users.• Identified areas deserving attention in the technical support environment and consulted with management to build upon or repair situations.

Houston, Texas, United States

• Provided user support in Windows 10 and Apple OS.• Managed system imaging and distribution for temporary leave.• Assisted in troubleshooting advanced technical issues within the network and workstation level.

Prairie View A&M

Advanced support working with Apple and Windows PCs.Work with Kace on the Windows side. Deploying images and managing software installs.Work with AD Manager/Audit from ManageEngine. Also with AD directly.Work with McAfee Enterprise suite.

Houston, Texas Area

• Support of computer systems, both Apple and Windows• Manage inventory collecting data and reporting locations• Act as a server admin. File sharing, managing rights• Acted as backup ISO• Obtaining quotes for equipment and services• Managing part of the building maintenance along with overseeing office moves• Working as one of the building coordinators for the Moores School of Music• Updating and maintaining web content• Scheduling and supervising of computer lab staff• Supervising and inspecting work done with room upgrades and repairs

Houston, Texas Area

Houston, Texas Area

• Test compatibility of computer systems with different software and hardware• Testing operating systems with different hardware software combinations• Reporting conflicts and bugs along with passing and failing configurations

Houston, Texas Area

• Worked maintaining the two Houston servers• Maintained workstations in the Houston office• Maintained systems from the Beaumont office

Houston, Texas Area

• Network installations and setups• Software and hardware installs in the lab as well as on site setups to the network

Houston, Texas Area

• Technical support troubleshooting for several multi-billion dollar corporations• Call center support handling customer calls• Lead Tech taking calls that were beyond my team’s skills• Supervised a team of techs• Member of a task force whose function was to evaluate the call center• Identify the weak points and formulate proposals to remedy those weak points

• Responsibilities included locating and purchasing products related to the oil industry• Responsible for all shipping to and receiving for Houston• Managed shipments to Venezuela• On-site shop supervisor overseeing manufacturing and delivery of goods

• Track commander in charge of multiple M-3 Bradley• Trainer working with noncommissioned officers, officers, and recruits• Involved in making training videos and recruiting films• MASA security task force member• Captain’s driver• Took part in many field exercises

Security It - Associate, It Security And Networking

I'm in the process of getting my certifications in CompTIA Security+ and CompTIA Networking+

Education record