Edwin Tandoh Email & Phone Number

- Act as the primary relationship holder and point of contact for specified MNO partners at all levels in the organisation, in multiple jurisdictions;- Create and own the single view of my partnerships across the business, being the key point of call for my specified partners to pawaPay, and escalation point on both sides owning resolution of any partner disputes/escalations/issues;- Maintain regular contact with assigned partners including weekly/monthly/quarterly service review meetings to ensure constructive dialogue and feedback on the partnership;- Liaise with internal product and sales teams on partner product offerings, ensuring adoption of those which drive the highest value to our customers;- Anticipate potential issues with partners and create proactive action plans to resolve;- Be the voice of the partner internally, providing feedback to all relevant departments;- Ensure we and partners are using agreed upon best practices to deliver high quality services;- Own and manage all phases of the in-life performance with partners including onboarding, go-live and post go-live support;- Lead and manage complex negotiations with partners and potential partners on all commercial activities;- Work closely with Cluster Team Leads and Country Managers who support on task execution with my partners in each jurisdiction;- A proud brand ambassador for pawaPay.

Greater Accra, Ghana

- Evaluate operational processes for the Financial Services business area and improve opportunities to promote a customer focused culture.- Lead client engagement, service discussions and resolution of complaints for corporates, schools and other commercial organisations.- Liaise and support the technical team to manage the platform performance, upgrades and other modifications.- Ensure the subscriber acquisition is met by launching attractive commercial offers to corporate organisations.- Ensure daily, weekly, and monthly reports exist for all relevant activities, trends, revenues and costs in the mobile money structure.- Contribute to the effective implementation of the overarching business goals and that the brand maintains and improves its leadership positioning.- Conduct market research and manage the performance of a key product by signing up schools on the Mobile Money school fees platform.- Review and action on discrepancies within payment reports (for both Corporate and School Fees clients). Facilitate the set-up of and ensure the initial and continuous training of Bulk Payment Merchants and clients.- Coordinate activities and manage and control logistics.

Ridge, Accra Ghana

- Prepared tripartite contracts between (Mobilemoney Limited, a partner bank and a client) to offer payment services to clients.- Prepared weekly, monthly, and yearly reports on the services offered to clients and clients' transactions, volumes and commissions.- Facilitated the setup of mobile money merchants (clients) using BMC and Ericsson Converged Wallet (EWC). Clients' engagement and service discussions.- Management and control of logistics Call Centre and Outbound.- Assisted with the call centre by helping clients with their concerns.

Bachelor Of Science (B.Sc.), Business Administration (Accounting Option)

Wassce, Business