Farid Abdul Email & Phone Number

Dar Es-Salaam, Dar Es Salaam, Tanzania

- Provide first and second-level technical support to end-users, addressing issues related tohardware, software, network, and peripherals.- Troubleshoot and resolve incidents related to operating systems, applications and hardware,ensuring minimal downtime and optimal performance.- Install, configure and maintain computer systems, software and hardware components,adhering to company policies and best practices.- Collaborate with other IT professionals to analyze and resolve complex technical issues,escalating when necessary.- Coordinate with pawaPay suppliers for hardware procurement and hardware/softwaresupport.- Maintain accurate and detailed documentation of IT assets, support tickets and systemconfigurations to facilitate knowledge sharing and efficient troubleshooting.- Assist in disaster recovery planning and testing to ensure data integrity and businesscontinuity.- Provide technical assistance and training to end-users, promoting the adoption of newtechnologies and fostering a positive user experience.- Participate in IT projects and initiatives, including system upgrades, migrations and securityenhancements to support the organization's strategic goals.- Stay current with industry trends, emerging technologies, and best practices to continuouslyimprove the IT support function.- Project manage IT related projects such as software rollouts / upgrades and OTP Phonemanagement.

Dar Es Salaam, Tanzania

- Manage ICT Help Desk and make sure issues are attended to and resolved most efficiently within the laid down turnaround time.- Diagnose any user faults, email configuration and mailbox creation; log bugs and enhancement requests from the staff.- Perform hardware and software installations, configurations and updates as needed.- Provide introductory or refresher online and classroom training for company products.- Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, projectors, scanners.- Installation and support of new networking hardware e.g., switches, wireless access points including network fault diagnosis.- Recommending best hardware type and specification for end-users best suited for their scope of work and changing business needs.- Advise and recommend write-off to dispose of obsolete computers per company ICT policy.- Support installed systems and applications while facilitating diagnosis for software faults.- Undertake proactive research into system upgrades.- Install, troubleshoot and maintain standard licensed desktop operating systems and software applications like Microsoft Office suite- Log and respond to calls on the helpdesk and where required escalate to the technology leading team.- Liaise with external support suppliers to resolve issues when required.- Ensure security of IT infrastructure, maintenance/monitoring of antivirus, patching and network monitoring by ensuring system and data security is maintained at a high standard, guaranteeing the integrity of the network is not compromised.- Work collaboratively with the Administration Officer to monitor the stock of the hardware including maintenance and resupply.

Dar Es Salaam, Tanzania

-Running regular checks on network and data security and troubleshooting hardware and software related issues.-SQL Database monitoring and scheduling backups and SQL updates for all in country sites.-Identifying and acting on opportunities to improve and update software and systems.-Ensure security of data, network access and backup systems.-Application (Mycom) server maintenance and installations of regular updates and security patches.-Managing and reporting on allocation of IT department budget.-Running and sharing regular operation system reports with senior staff.-Manage department staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.-Regular system auditing and studying the outcome.-Troubleshooting outage of internet connectivity, link between sites and corresponding equipment and application server connection. -Hardware, software and printing troubleshooting as well as installation of new devices and peripherals-Managing CCTV camera, configure new camera, deleting existing camera and relocation on the DVR and NVR, event records backup.

Dar Es Salaam, Tanzania

- Providing 1st line technical support, answering support queries via phone & email of in-country hosted applications.- Overall management and implementation, maintenance, and enhancement of all Applications.- Daily monitoring of database health check using tools such as OEM.- Running DB queries to provide special reports that are not on daily reports.- Interpret business requirements in terms of new products and product parameters changes.- Maintaining parameters of Current/Saving accounts (CASA parameter maintenance), Term/Fixed deposit account parameters and Loan product parameters.- Managing SharePoint portal and health check on daily basis and monitoring workflow status.- Responsible to ensure that proper testing occurs for all Application changes released into the production environments.- Check status of branch batches on Flexcube every morning and monitor branch performance.- Investigate on incidents/tickets received from helpdesk by analysing and providing feedback.- Maintaining UAT environment by making sure it is available all the time.- Maintaining DR site by performing health check on daily basis.- Remote support to end users by using remote assistance tools.- Analysing applications performance against objectives and general KPI’s.

Dar Es Salaam, Tanzania

- Creating, modifying and disabling user IDs in active directory and core banking applications.- Review of user IDs to check for duplication so as to avoid multiple IDs.- Creating mailbox for joiners and expanding mailbox storage for senior members.- Branch support by assist users on various issues by receiving calls and mails.- Participating on various projects that goes on IT department.

Masasi, Mtwara, Tanzania

- Branch operations activities such as teller services, customer service and back office activities.- Account opening, prepare bank statements and assist customers on front desk.- Scrutinising all payment documents- Selling bank products to clients such as CASA, Loans, Term deposits and digital channels.- Prospecting and identifying new leads and pitching to the clients.- Proving service to existing clients by managing all aspects of customer relationships.- Strategising and implementing ways of achieving sales targets.

Bachelor'S Degree, Computer Science

Advanced Secondary Education

Secondary Education