Keisha Eldred Mushi (Mpm) Email & Phone Number

Dar Es Salaam, Dar Es Salam, TZ

Tanzania

Tanzania

Dar Es Salaam, Tanzania

• Responsibilities Summary:Responsibilities for this role entail executing the customer service model around Indirect Sales Channel respectively country wide, with the focus on Service Delivery, Service Support and Stock.
• Increased the customer base to above 2, 000 customers, through boarding above 70% of enterprise direct, indirect customers and partners.
• Lead end to end, coordinated all m-pesa business integrations between customers’ network platforms and m-pesa platform, leading to an increase in both parties revenues.
• Successfully purchased and dispatched customers’ device orders with zero credit notes issued.
• Organized department’s stationery procurement and stock management plan.
• Coordinated Team’s (54 employees) engagement sessions virtually and physically for both HQ and regions.

Tanzania

• Responsibilities for this role entail planning, executing and evaluating projects according to predetermined timelines. Building and managing project teams, reporting to the respective businesses and ensuring quality.
• Develop project plan, briefs, activities and deliverables as per the project expectations and effectively communicate to all stakeholders.
• Manage dependencies and Identify potential crises, devise contingency plans.
• Plan and facilitate effective meetingsCoordination:
• Coordinate and ensure that all M-Pesa Business Projects & Milestones are delivered within agreed timelines and proactively manage changes in project scope.Reporting:
• Ensure Accurate, Continuous, Regular and Consistent time reporting on progress of Projects Status to all stakeholders and management (Internal & External).Accomplishment Highlights:

Dar Es Salaam, Tanzania

• Vodacom Tanzania Limited| Enterprise Database SpecialistJune 2016 – October 2017 Vodacom Tanzania PLC is an integrated communications company, providing voice, data and financial (mobile money) products and services to.
• Assesses database performance by developing protocols to measure results and identify problem areas.
• Supports database performance by monitoring, evaluating, and resolving processing and programming problems.
• Secures database by preparing access and control policies and procedures and implementing disaster recovery procedures. Accomplishment Highlights:
• Successfully identified and partnered with one of the reputable companies in Dar-es-Salaam offering CRM and Business intelligence software, resulting in business making informed decisions through insights on market.
• Successfully designed and implemented Customer Segmentation Business Rules and KYC document across Enterprise Business Unit and its supporting departments.

Dar Es Salaam, Tanzania

• Accomplishments Summary:
• Successfully handled and submitted competitive bids for tenders on time and won tenders with government entities, NGOs, and private companies.
• I Successfully scanned and archived more than 1000 backlog and new customer signed contracts in the Electronic Contract Management system (ECM).

Master Of Science - Ms, Project Management, A

Entrepreneurship/Entrepreneurial Studies

Bachelor'S Degree, Economics