Edwin Diaz Email & Phone Number

San Francisco Bay Area

Manage the implementation of the Xtime Car Care Scheduling program to Hyundai dealers at the Premium level with in-depth consultative services offered to all service and sales personnel with service scheduling and customer retention as a primary focus.

Everett, WA

Given my long time dream of starting a company, my fascination for mobile electronics, and the Apple release of the SDK for the iPhone, I decided to start iAPPS2GO to take advantage of an exceptional platform to develop revolutionary applications for, with the consumer, business and enterprise market segments in mind.

Cleveland/Akron, Ohio Area

• Manage the field deployment, (installation, training and integration) of proprietary document management and data archiving solutions within the automotive industry across the US, Canada and Puerto Rico
• Responsible for no less than 50% increase in sales and customer retention by working closely with the sales organization, assisting with product demonstrations to help support the sales process
• Assist the sales organization in realizing additional opportunities in Spanish speaking countries such as Puerto Rico and Mexico by conducting product demonstrations in Spanish
• Assist technical and customer support with Spanish speaking customers throughout North America
• Minimize the impact of hardware and software integration to the end user 100% of the time by carefully analyzing the customer’s needs and requirements, thus implementing thorough and concise action plans

Cleveland/Akron, Ohio Area

Conducted onsite installation of hardware, integrated software with dealer management systems, trained end users on the essence of the electronic catalog system within the parts department of OEM dealers.

San Francisco Bay Area

• Managed the release and deployment of a web-based parts procurement system across the US
• Coordinated the efforts of the sales organization and the field implementation group
• Developed sales and marketing tools in-house, realizing at least 75% savings
• Provided on-site and remote product support to internal and external customers
• Conducted sales cold calls and field product demonstrations
• Developed and managed a comprehensive customer database

Cleveland/Akron, Ohio Area

• Managed and mentored a team of 8 field implementation & training specialists
• Provided Pre and Post sales support including product demonstrations during field sales calls
• Conducted Installation of proprietary hardware and Training of Electronic Cataloging
• Received the Distinguished “Image Contributor” Award, 1996

Elk Grove CA

• Managed sales and support for national account clients such as: Pet Boys, …. across the Western Region
• Served as a liaison between clients and internal developers to assist in constantly modifying products to better suit the needs of the client
• Developed processes to improve Customer Service for National Accounts

Hunt Valley, MD

• Managed hardware installation and maintenance of in-house turnkey computer systems
• Managed 4 Field Technicians

Woodland Hills, CA

• Conducted installation and hardware repair of computer mainframes and associated peripheral equipment

3.8 Gpa, Electronics Repair

Education record