• Working on tool BMC remedy• Handling priority issues, coordinating with the support team to resolve priority issues.• Handling HRT(High Risk Termination) and working on E support tickets and maintaining calls and chats volumes.• Mentoring new piers, handling process training and providing support on the floor.• Working on projects for process improvements.
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Support EngineerVmware Feb 2022 - Feb 2024 -
Senior AnalystBny Mellon Apr 2015 - Jul 2022Pune Area, India -
Service Desk AnalystCompucom May 2013 - Apr 2015Pune Area, IndiaSupport on email, chat, web tickets, calls, walk in, Raising priority tickets,Troubleshooting on MS Office, working on Service Now, handling and monitoring canvas, renewing contractors account through AD, making reports, analyzing CSAT's -
Senior Technical Support AssosiateMphasis Sep 2011 - May 2013Pune Area, IndiaWorking on Microsoft Active Directory, LAN, PC support and handled VPN issues, Software installation, Printer Installation. Also worked on ticketing tool BMC Remedy and Digital Workflow (DW) -
CceExl Service Apr 2010 - Sep 2011Work: ▪ Team Handling and communicating with the other departments. ▪ maintaining new updates in process.Achievement: ▪ Star performer for continuous 6 month. ▪ Power seller award. -
Marketing CoordinatorGlobal Trading House May 2009 - Jan 2010Endorsing new product in the market, following up with potential customers generating business to the company
Edwin D'Souza Education Details
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St. Aloysius College, JabalpurEconomics
Frequently Asked Questions about Edwin D'Souza
What is Edwin D'Souza's role at the current company?
Edwin D'Souza's current role is Support Engineer.
What schools did Edwin D'Souza attend?
Edwin D'Souza attended St. Aloysius College, Jabalpur.
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Edwin D'souza
Senior Software Engineer At Impetuspyspark | Sql | Aws | Azure | Databricks | Greenplum | Python | K8S | Big Data | Hive | HdfsBengaluru -
Edwin Dsouza
Ui/Ux Design Apprentice At Amaze Institute, Bangalore | Dedicated To Crafting Intuitive And Visually Stunning Digital Experiences | Figma.Bengaluru
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