Edwin D'Souza

Edwin D'Souza Email and Phone Number

Support Engineer
Edwin D'Souza's Location
Pune, Maharashtra, India, India
About Edwin D'Souza

• Working on tool BMC remedy• Handling priority issues, coordinating with the support team to resolve priority issues.• Handling HRT(High Risk Termination) and working on E support tickets and maintaining calls and chats volumes.• Mentoring new piers, handling process training and providing support on the floor.• Working on projects for process improvements.

Edwin D'Souza's Current Company Details

Support Engineer
Edwin D'Souza Work Experience Details
  • Vmware
    Support Engineer
    Vmware Feb 2022 - Feb 2024
    View
  • Bny Mellon
    Senior Analyst
    Bny Mellon Apr 2015 - Jul 2022
    Pune Area, India
    View
  • Compucom
    Service Desk Analyst
    Compucom May 2013 - Apr 2015
    Pune Area, India
    Support on email, chat, web tickets, calls, walk in, Raising priority tickets,Troubleshooting on MS Office, working on Service Now, handling and monitoring canvas, renewing contractors account through AD, making reports, analyzing CSAT's
    View
  • Mphasis
    Senior Technical Support Assosiate
    Mphasis Sep 2011 - May 2013
    Pune Area, India
    Working on Microsoft Active Directory, LAN, PC support and handled VPN issues, Software installation, Printer Installation. Also worked on ticketing tool BMC Remedy and Digital Workflow (DW)
    View
  • Exl Service
    Cce
    Exl Service Apr 2010 - Sep 2011
    Work: ▪ Team Handling and communicating with the other departments. ▪ maintaining new updates in process.Achievement: ▪ Star performer for continuous 6 month. ▪ Power seller award.
    View
  • Global Trading House
    Marketing Coordinator
    Global Trading House May 2009 - Jan 2010
    Endorsing new product in the market, following up with potential customers generating business to the company

Edwin D'Souza Education Details

  • St. Aloysius College, Jabalpur
    St. Aloysius College, Jabalpur
    Economics

Frequently Asked Questions about Edwin D'Souza

What is Edwin D'Souza's role at the current company?

Edwin D'Souza's current role is Support Engineer.

What schools did Edwin D'Souza attend?

Edwin D'Souza attended St. Aloysius College, Jabalpur.

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