Information Technology Support Engineer
CurrentStation and assign to support Tiffany & CO.Routine Job and responsibilitiesEnsure that all issue are being attend and fix if the first level support cannot solve the issue, will create the ticket and closely monitor the issue till re-solve it. Maintaining and updating the company IT hardware assets. Supporting Singapore Malaysia and Thailand Tiffany market.Server / Network 1. Ensure the server and networks are all ok at all times.2. Maintaining the… Show more Station and assign to support Tiffany & CO.Routine Job and responsibilitiesEnsure that all issue are being attend and fix if the first level support cannot solve the issue, will create the ticket and closely monitor the issue till re-solve it. Maintaining and updating the company IT hardware assets. Supporting Singapore Malaysia and Thailand Tiffany market.Server / Network 1. Ensure the server and networks are all ok at all times.2. Maintaining the availability of wired and wireless connetion.3. Liaising to vendor to resolve server / client issue. 4. Reset/unlock user in active directory5. Maintaining the backup and availability of Network storage.6. Resposible for daily/weekly backup for Client center user voice data.7. Assist with company infrastructure upgrade and development8. Maintaining settingup the availability of all Video / voice conferencing device9. Ad-hoc duties Desktop Support1. Attending all user issues such as printer, laptop, desktop.2. Maintaining and updating software in server / client side.3. Setting up laptop desktop for newly users.4. Creating, setting email in PC, Laptop, Phone and other devices.5. Maintaining and updating inventory of company hardware list.6. Liaising to vendor to resolve client issue. 7. Ad-hoc duties Show less