Eddie Ferguson, Mba, C.M. Email & Phone Number

Atlanta Metropolitan Area

•Provide specialized support to the Current Day and Flight Concierge teams•Provide on-site support at FBOs to Wheels Up members•Coordinate International Flights•Coordinate Temporary Flight Restrictions and Notice to Air Missions with members who are affected by the TFR or NOTAM•Provide training and mentorship to new employees and support them as they start on the Member Services floor•Serve as a Subject Matter Expert to the Member Services department and provide support to team-members as needed

Atlanta Metropolitan Area

•Book flights and ground transportation for members•Quality check trips and ensure they have the necessary information and documentation for on time departure•Communicate effectively and accurately with members•Provide members with a white glove service focusing on a positive customer experience

Piedmont, Alabama, United States

•Maintain all company information systems, devices, and peripheral devices•Provide support to internal and external users that are accessing or utilizing company devices or systems•Write and maintain the Acceptable Use Policy as well as any other policies related to company devices and systems•Work with outside companies and other agencies on seamless systems such as computer aided dispatch and mobile radio networks•Develop and publish training material as well as facilitate training courses on company software and devices

Piedmont, Alabama, United States

•Responded to emergent and non-emergent calls for service and provided emergency and non-emergency medical care to the public•Completed accurate and detailed patient care reports and collected insurance or billing information for submission to billing office•Interacted with members of the public as part of PR campaigns and career days.•Cleaned and maintained all apparatus and ensured they are ready to respond to calls for service.

Auburn, Alabama, United States

•Provide classroom technology support to instructors and students using Engaged Active Student Learning (EASL) spaces•Assist instructors in facilitating hybrid or virtual courses via Zoom and the Canvas LMS•Provide support to other faculty and staff members as necessary

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Aviation/Airway Management And Operations

Activities and Societies: Auburn Chapter of The American Association of Airport Executives Aviation Managment and Business Organization

Emt, Emergency Medical Technology/Technician

Education record

Activities and Societies: Pi Kappa Alpha International Fraternity - Community Service Chairman Student Activities Council

High School Diploma

Activities and Societies: Varsity Football, Varsity Golf, Future Farmers of America, Future Business Leaders of America, Key Club, Honor.