Eddie Ferguson, Mba, C.M. Email & Phone Number

Atlanta Metropolitan Area

• Provide specialized support to the Current Day and Flight Concierge teams
• Provide on-site support at FBOs to Wheels Up members
• Coordinate International Flights
• Coordinate Temporary Flight Restrictions and Notice to Air Missions with members who are affected by the TFR or NOTAM
• Provide training and mentorship to new employees and support them as they start on the Member Services floor
• Serve as a Subject Matter Expert to the Member Services department and provide support to team-members as needed

Atlanta Metropolitan Area

• Book flights and ground transportation for members
• Quality check trips and ensure they have the necessary information and documentation for on time departure
• Communicate effectively and accurately with members
• Provide members with a white glove service focusing on a positive customer experience

Piedmont, Alabama, United States

• Maintain all company information systems, devices, and peripheral devices
• Provide support to internal and external users that are accessing or utilizing company devices or systems
• Write and maintain the Acceptable Use Policy as well as any other policies related to company devices and systems
• Work with outside companies and other agencies on seamless systems such as computer aided dispatch and mobile radio networks
• Develop and publish training material as well as facilitate training courses on company software and devices

Piedmont, Alabama, United States

• Responded to emergent and non-emergent calls for service and provided emergency and non-emergency medical care to the public
• Completed accurate and detailed patient care reports and collected insurance or billing information for submission to billing office
• Interacted with members of the public as part of PR campaigns and career days.
• Cleaned and maintained all apparatus and ensured they are ready to respond to calls for service.

Auburn, Alabama, United States

• Provide classroom technology support to instructors and students using Engaged Active Student Learning (EASL) spaces
• Assist instructors in facilitating hybrid or virtual courses via Zoom and the Canvas LMS
• Provide support to other faculty and staff members as necessary

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Aviation/Airway Management And Operations

Activities and Societies: Auburn Chapter of The American Association of Airport Executives Aviation Managment and Business Organization

Emt, Emergency Medical Technology/Technician

Education record

Activities and Societies: Pi Kappa Alpha International Fraternity - Community Service Chairman Student Activities Council

High School Diploma

Activities and Societies: Varsity Football, Varsity Golf, Future Farmers of America, Future Business Leaders of America, Key Club, Honor.