Edwing Arana Email & Phone Number

Manassas, Va, Us

Arlington, Virginia, United States

Client Relationship Management:Build and nurture relationships with key decision makers at client organizations.Collaborate closely with internal teams to swiftly resolve client issues, ensuring timely and satisfactory resolutions.Consistently exceed service level agreements, going above and beyond to guarantee client satisfaction throughout the support process.Foster effective communication and teamwork with cross-functional teams, promoting accountability in a distributed management structure.Technical Support:Delight customers by delivering exceptional support through various channels, including phone, email, and video meetings.Skillfully diagnose and troubleshoot technical issues, offering effective solutions to customers promptly.Configure and test applications, workflows, and reports to customize the system according to client requirements.Design and develop reports that provide valuable insights from client data, enabling informed business decisions.Develop comprehensive training materials and guide clients to independently navigate and maximize the system's potential.Continuously enhance processes and procedures to elevate the overall client support experience, providing valuable insights for product improvement to the product team.

Herndon, Virginia, United States

Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies; raised individual and team results by as much as 50%.Trained team members advancing upward into the hourly supervisor position.Managed 15 restaurant staff and trained 10 new employees.Planned and coordinated events for the restaurant by locating venues, interviews catering staff, designing invitations and creating the guest lists.Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.Memorized the restaurant's product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

Burke, Virginia, United States

Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.Provided coaching and counseling for staff as needed which developed an efficient and respectful team.Managed the store and analyzed sales for profits and losses throughout the month.Taught the steps of service that increased guest check averages and drove guest counts.

Business Analyst

Associate'S Degree, Business, Management, Marketing, And Related Support Services