Melany Simms Email & Phone Number

United States

Enhanced infrastructure monitoring and operational efficiency by managing AWS CloudWatch.Delivered comprehensive technical support and training, facilitating seamless process adoption and elevating team proficiency in new systems.Created thorough infrastructure documentation, enabling efficient system maintenance and expediting troubleshooting processes.Implemented automation solutions to streamline operational workflows, significantly reducing manual tasks and boosting… Show more Enhanced infrastructure monitoring and operational efficiency by managing AWS CloudWatch.Delivered comprehensive technical support and training, facilitating seamless process adoption and elevating team proficiency in new systems.Created thorough infrastructure documentation, enabling efficient system maintenance and expediting troubleshooting processes.Implemented automation solutions to streamline operational workflows, significantly reducing manual tasks and boosting overall productivity.Managed Jira project tracking, enhancing team collaboration and ensuring timely completion of tasks through effective resource allocation.Leveraged AWS CloudWatch for proactive infrastructure monitoring, enhancing operational efficiency and swift issue resolution. Show less

United States

Managed deployment processes, implementing new practices that led to measurable improvements in production deployment efficiency and feature rollout. Coordinate deployment via Jira, collaborating with engineers and technical operation teams on upgrade schedules; ensuring timely production upgrades and customer communication.Conceptualized and executed innovative approaches to upgrade coordination, driving operational excellence and setting new benchmarks for customer… Show more Managed deployment processes, implementing new practices that led to measurable improvements in production deployment efficiency and feature rollout. Coordinate deployment via Jira, collaborating with engineers and technical operation teams on upgrade schedules; ensuring timely production upgrades and customer communication.Conceptualized and executed innovative approaches to upgrade coordination, driving operational excellence and setting new benchmarks for customer communication.Led cross-functional team to streamline operations, resulting in product availability and improved efficiency. Implemented data-driven strategies for measurable outcomes.Refined testing methodologies for enhanced outcomes. Show less

United States

Helped developed and optimized customer support tracking system, improving issue resolution efficiency. Collaborated with cross-functional teams to streamline support workflows, achieving measurable improvementsPioneered customer support tracking system enhancements, driving significant efficiency gains and fostering cross-functional collaborationFostered strong partnerships across departments, aligning support strategies with organizational goals and enhancing overall… Show more Helped developed and optimized customer support tracking system, improving issue resolution efficiency. Collaborated with cross-functional teams to streamline support workflows, achieving measurable improvementsPioneered customer support tracking system enhancements, driving significant efficiency gains and fostering cross-functional collaborationFostered strong partnerships across departments, aligning support strategies with organizational goals and enhancing overall customer experienceFacilitated seamless adoption of new processes by delivering comprehensive technical support and training to team members Show less

• Gained experience as an executive assistant in a fast-paced environment. Proven interpersonal and communication skills plus the ability to handle multiple tasks efficiently and consistently, meeting multiple deadline-driven medical submissions efficiently on time while maintaining complete confidentiality. • Experienced in planning, organizing, navigating computer software applications and EHR systems (WebPT), as well as problem-solving, using initiative to improve processes and working… Show more • Gained experience as an executive assistant in a fast-paced environment. Proven interpersonal and communication skills plus the ability to handle multiple tasks efficiently and consistently, meeting multiple deadline-driven medical submissions efficiently on time while maintaining complete confidentiality. • Experienced in planning, organizing, navigating computer software applications and EHR systems (WebPT), as well as problem-solving, using initiative to improve processes and working hard to meet organizational objectives. • Assisted health care providers in understanding patients’ culture, facilitating communication between staff and patients. Ensuring that the information pertaining to the patient’s outpatient services, diagnosis, treatment plan, follow-up appointments are accurately communicated. • Social media management working closely with owner and physical therapists regarding marketing content to generate new blog post ideas and amplify those blog posts on social media. Show less

• Excelled in a fast-paced atmosphere requiring efficient communication and teamwork to provide optimum customer service while at the same time following food safety protocols and additional safety measures to ensure customers safety before and during the COVID-19 pandemic. • Demonstrated knowledge of over 200 food menu items and mixed beverages while interacting with 1000+ weekly customers maintaining a hygienic bar area and verifying all cash and credit card transactions.

Virginia, United States

Costa Rica

Bachelor'S Degree, Bioengineering And Biomedical Engineering

Certificate, Quality Science Education

Global Regulatory and Legal Requirements of Quality: Fundamental regulatory and legal concepts related to FDA and OUS regulations.

Computer Engineering

General Studies