Chris Harkins Email & Phone Number

Arlington, Virginia, United States

· Serve as Project Manager for Integrations department, managing new implementation projects for the Integrations Analyst and Developer. · Write statements of work for new projects which includes preparing user stories, identifying technical requirements, determining the scope of work, and providing budget estimates. · Provide program management and ticket.

Washington, District Of Columbia, United States

• Implemented HubSpot Marketing, Sales, Service, and Operations Professional hubs in role as HubSpot company administrator.
• Trained departments on applying best practices that HubSpot offers to improve the customer experience.
• Coordinated the development of a new ICLS website to be migrated to HubSpot CMS with a partner agency.
• Directed customer service procedures for IT Department to resolve support requests.
• Collaborated with Marketing and Sales departments on creating… Show more
• Collaborated with Marketing and Sales departments on creating reports tracking KPIs for B2C campaigns.

Washington, District Of Columbia, United States

• Managed the online evening group class program, offering over 30 total leveled courses in 6 foreign languages.
• Developed the company's cybersecurity System Security Plan with the assistance of a partner agency to comply with the NIST 800-171 framework required of DoD contractors.
• Organized workshops and webinars for training instructors to use language learning platforms.
• Provided project management and oversight of digital initiatives.

Washington, D.C.

• Managed distance learning (DL) program for Foreign Language Division, arranging and monitoring online classes for DoD, FBI, PAHO, and private sector clients.
• Directed transition of 150 face-to-face classes to an online format during COVID-19 pandemic.
• Produced training materials and lead company-wide professional development workshops.
• Prepared contract proposal sections explaining DL program benefits and platform cybersecurity.
• Recruited DL instructors.
• Trained… Show more

Washington, D.C.

• Overhauled distance learning program to use newer systems, and simplified course set-up process, allowing unimpeded growth of DL program by approximately 500% from September 2017-February 2020.

Washington, D.C.

• Assisted in preparing bids for Defense Language Institute (DLI) proposals as well as ensured compliance with DLI contract.
• Maintained a constantly changing room schedule of 70 classrooms, monitored student material budgets, and tracked daily student attendance.
• Scheduled ILR proficiency language tests and tracking sales requests in SugarCRM software.

Fuenlabrada, Madrid, Spain

• Taught English and Science classes to Primary and Secondary students.
• Designed and implemented lessons in accordance with the bilingual, bicultural UCETAM philosophy that promotes English language and American culture in Spanish schools.
• Directed Cambridge University English Exam preparation classes for 4th, 7th, and 8th graders.

Washington, D.C.

• Managed housekeeping staff and monitored guest rooms.
• Answered telephone calls, booked reservations, authorized discounts and special arrangements for future guests through the Rezo software system.
• Forged business partnerships with D.C. universities to spread brand name and attract university students and their families.
• Wrote blog entries for the Inn website on local entertainment and attractions.

Washington, D.C.

• Developed and maintained a Congressional 2012 race tracker for J Street PAC.
• Wrote policy memoranda on how J Street could respond to developing issues, including Iranian nuclear proliferation, Israeli unilateralism and broader issues of Middle East security.
• Organized a moderated seminar of policy experts that engaged DC interns on competing definitions of the term, “Pro-Israel,” at the University of California Washington Center.

Washington, D.C.

• Worked in the Radio & Television Press Gallery of the U.S. Senate.
• Organized press access to Senators and responded to press inquiries.
• Summarized Senate floor proceedings in the press gallery’s electronic log and distributed log to the press daily.

Rockville, Maryland

• Wrote product description pages and articles for company website as part of search engine optimization program.
• Fulfilled orders by preparing mats for packaging and shipping.

Kensington, Maryland

• Aided the music teacher in teaching 2nd and 4th graders.
• Assisted in implementation of Arts Integration program, which taught academic subjects through art and music.
• Developed lesson plans and taught classes following the Arts Integration model.

West Hills, New York

• Researched and led tours of historic site and worked as cashier at the museum gift shop.
• Served as oral historian and videographer at festival for Walt Whitman family descendents.

Master'S Degree, International Affairs

Bachelor’S Degree, International Relations