Chris Harkins Email & Phone Number

Arlington, Virginia, United States

· Serve as Project Manager for Integrations department, managing new implementation projects for the Integrations Analyst and Developer. · Write statements of work for new projects which includes preparing user stories, identifying technical requirements, determining the scope of work, and providing budget estimates. · Provide program management and ticket pipeline support for the company’s contract with USG. · Meet with USG twice a week to discuss project Gantt charts, feature… Show more · Serve as Project Manager for Integrations department, managing new implementation projects for the Integrations Analyst and Developer. · Write statements of work for new projects which includes preparing user stories, identifying technical requirements, determining the scope of work, and providing budget estimates. · Provide program management and ticket pipeline support for the company’s contract with USG. · Meet with USG twice a week to discuss project Gantt charts, feature implementation, and routine support tickets. · Utilize Kantata project management software to allocate resources, monitor project task budgets, set dependencies, and ensure overall project health. Show less

Washington, District Of Columbia, United States

• Implemented HubSpot Marketing, Sales, Service, and Operations Professional hubs in role as HubSpot company administrator. • Trained departments on applying best practices that HubSpot offers to improve the customer experience.• Coordinated the development of a new ICLS website to be migrated to HubSpot CMS with a partner agency.• Directed customer service procedures for IT Department to resolve support requests. • Collaborated with Marketing and Sales departments on creating… Show more • Implemented HubSpot Marketing, Sales, Service, and Operations Professional hubs in role as HubSpot company administrator. • Trained departments on applying best practices that HubSpot offers to improve the customer experience.• Coordinated the development of a new ICLS website to be migrated to HubSpot CMS with a partner agency.• Directed customer service procedures for IT Department to resolve support requests. • Collaborated with Marketing and Sales departments on creating reports tracking KPIs for B2C campaigns.• Managed vendor services contracts with Zoom, Canvas LMS, and other SaaS providers. Show less

Washington, District Of Columbia, United States

• Managed the online evening group class program, offering over 30 total leveled courses in 6 foreign languages. • Developed the company's cybersecurity System Security Plan with the assistance of a partner agency to comply with the NIST 800-171 framework required of DoD contractors. • Organized workshops and webinars for training instructors to use language learning platforms. • Provided project management and oversight of digital initiatives.

Washington, D.C.

• Managed distance learning (DL) program for Foreign Language Division, arranging and monitoring online classes for DoD, FBI, PAHO, and private sector clients.• Directed transition of 150 face-to-face classes to an online format during COVID-19 pandemic. • Produced training materials and lead company-wide professional development workshops. • Prepared contract proposal sections explaining DL program benefits and platform cybersecurity.• Recruited DL instructors.• Trained… Show more • Managed distance learning (DL) program for Foreign Language Division, arranging and monitoring online classes for DoD, FBI, PAHO, and private sector clients.• Directed transition of 150 face-to-face classes to an online format during COVID-19 pandemic. • Produced training materials and lead company-wide professional development workshops. • Prepared contract proposal sections explaining DL program benefits and platform cybersecurity.• Recruited DL instructors.• Trained instructors in using company LMS to support online language classes. Show less

Washington, D.C.

• Overhauled distance learning program to use newer systems, and simplified course set-up process, allowing unimpeded growth of DL program by approximately 500% from September 2017-February 2020.

Washington, D.C.

• Assisted in preparing bids for Defense Language Institute (DLI) proposals as well as ensured compliance with DLI contract.• Maintained a constantly changing room schedule of 70 classrooms, monitored student material budgets, and tracked daily student attendance. • Scheduled ILR proficiency language tests and tracking sales requests in SugarCRM software.

Fuenlabrada, Madrid, Spain

• Taught English and Science classes to Primary and Secondary students.• Designed and implemented lessons in accordance with the bilingual, bicultural UCETAM philosophy that promotes English language and American culture in Spanish schools.• Directed Cambridge University English Exam preparation classes for 4th, 7th, and 8th graders.

Washington, D.C.

• Managed housekeeping staff and monitored guest rooms.• Answered telephone calls, booked reservations, authorized discounts and special arrangements for future guests through the Rezo software system.• Forged business partnerships with D.C. universities to spread brand name and attract university students and their families. • Wrote blog entries for the Inn website on local entertainment and attractions.

Washington, D.C.

• Developed and maintained a Congressional 2012 race tracker for J Street PAC. • Wrote policy memoranda on how J Street could respond to developing issues, including Iranian nuclear proliferation, Israeli unilateralism and broader issues of Middle East security.• Organized a moderated seminar of policy experts that engaged DC interns on competing definitions of the term, “Pro-Israel,” at the University of California Washington Center.

Washington, D.C.

• Worked in the Radio & Television Press Gallery of the U.S. Senate.• Organized press access to Senators and responded to press inquiries.• Summarized Senate floor proceedings in the press gallery’s electronic log and distributed log to the press daily.

Rockville, Maryland

• Wrote product description pages and articles for company website as part of search engine optimization program. • Fulfilled orders by preparing mats for packaging and shipping.

Kensington, Maryland

• Aided the music teacher in teaching 2nd and 4th graders.• Assisted in implementation of Arts Integration program, which taught academic subjects through art and music.• Developed lesson plans and taught classes following the Arts Integration model.

West Hills, New York

• Researched and led tours of historic site and worked as cashier at the museum gift shop.• Served as oral historian and videographer at festival for Walt Whitman family descendents.

Master'S Degree, International Affairs

Bachelor’S Degree, International Relations