• Selling a wide variety of essential Telecom products to small, independent businesses at a very competitive price. – Broadband, Sogea, VoIP, card machine terminals.• Territory Management• Building pipelines by cold calling SMEs• Managing own workload and managing time effectively to maximise number of sales opportunities, building a solid pipeline to ensure I can achieve set MRR targets and working to KPI targets.

• Member of a cross-functional BusinessIT team which supports the corporate information technologies, development and production infrastructure • Supporting and expanding our office network infrastructure • Maintaining and monitoring critical business IT resources • Working with end users to troubleshoot network, hardware and software issues • Helping the development team create a fantastic product by supporting their development and test infrastructure • Contributing towards documentation of IT policy and process and maintaining our ISO27001 certification • Assisting planning for future expansion and security needs • Driving improvements in technology and process to improve efficiency and responsiveness

• Supporting multiple broadcasting sites across London• Installing/maintaining Dell laptops and desktops• Building/maintaining MacPro’s and Macbook Pro’s• Configuring Blackberry devices using BES• Office 365• On-call support

Providing IT local support in a fast paced environment and rapidly growing business. The Chiswick London branch of Aker Solutions is relatively young, when i joined this site there were approx.30 users and peaked at around.400-450 users.A challenging role offering a variety of service requests/incidents.Key Responsilities include:· Installing Common Operating Environment (COE) to desktops and laptops· Installation\configuration of software applications· Deployment of IT hardware and peripherals· Deployment\configuration of Cisco IPT and analogue telephones· Asset tracking\updating\auditing using CMDB tool· Office Moves, lease refresh of HP equipment· Patching network and telephony points· Hardware break\fix· UAT for Remedy which has now successfully been implemented· 2nd line application support· Defender-Go tokens (VPN)· Keep service call status and customers updated of progress· Meet SLA targets· Configuring Exchange accounts/maintaining iPhone/iPad/Android devices

Providing 2nd Line Support to 3000+ desktops and laptops users across 4 sites with desk side issuesMaintaining hardware on HP & IBM desktops, laptops, printers & scannersKnowledge of Apple Mac OSX & Office applications including EntouragePerforming IMACs (Install, Move, Add, Change)Maintaining network connections VIA cabling, patch points, communication cabinets and switchesBreak-fix support for both software & hardwareVideo/Voice conferencing, Cisco phone administrationOffice moves, loan equipment, redundant equipment & hardware servicingImaging done via Altris Deployment Server & Active DirectorySetup/Maintain Blackberry’s across all sites

• Setting up conference rooms to Clients requirements & ensuring all equipment is received and set up correctly• Servicing any conference and events • Demanding excellent customer service welcoming guests/clients to the hotel• Supervising the events bar and leading a team of 4• Cash handling, managing the tills within the bar

• Promoting and selling the product range and services• Phone repairs, exchanges and returns• Target driven environment• Back office duties such as stock checks and product recalls• Key holder which lead to me running the store on occasion

Responsibilities• Sales support• Working alongside account managers across various regions• Liaising directly with contacts within client head office• Ensuring suppliers meet lead times and delivery dates• Customer enquiries, problems or complaints