Edwin Ramos Email & Phone Number

Orlando, Florida Area

• Experience in leading and coaching a team of associates to accomplish goals and to exceed guest service expectations in four high volume boutique retail locations within Marriott World Center.• Analyze employee evaluations• Conduct daily boutique orders • Address various office tasks (i.e., filing, processing paper work, returning emails)• Process daily inventory• Weekly store transfers • Receive and track daily deliveries • Assist in hiring personnel • Process day-to-day cash deposits • Track and submit sales recaps

Orlando, Florida Area

• Manage employees and guest services at seven high volume gourmet markets/bars within Orlando International Airport• Analyze employee evaluations• Manage 20-30 employees • Participate in and oversee FOH & BOH operations• Track wine & spirit control log• Process daily inventory• Participate in expansion of other locations• Receive and track daily deliveries • Create daily cleaning procedure log• Maintain food & beverage temperature log

Cashier/Utlity– January ’10- Present Responsible for cash register. Assist with the stocking of the store. Help with assisting customers with direction for item choices. Manage most of the day in an independent and efficient manner.

Customer Service Rep/Sales Department. – May ’06 – October ‘09Responsible for cash register, stocking store throughout day, making sure all items are received for store. Assist customers with merchandise. Shipping of items for online purchases. Travel for company to market uniform distribution and sales. Maintain daily verbal communications with client and employees. Strong phone skills communications with clients, providers and vendors.

Cashier, drive-thru, line work, cleaning, customer assistance with decision, Close and open store

Bachelor'S Degree, Hospitality Administration/Management

Associate Of Arts (Aa), General Studies