Edwin Yang Email & Phone Number

Gauteng, South Africa

Gauteng, South Africa

This business was created during the COVID-19 pandemic to assist businesses in transitioning their IT infrastructure and systems to support remote work, enabling their employees to work from home.• Collaborated with businesses to develop customized plans for remote work that aligned with their goals and objectives.• Implemented remote access solutions such as VPNs, cloud computing, and remote desktop access to enable employees to access critical applications and data from home.• Configured and tested equipment such as laptops, tablets, and mobile devices to ensure they were compatible with remote work systems.• Provided ongoing support and troubleshooting for remote employees to ensure their productivity and continuity of operations.• Educated employees on best practices for remote work, such as maintaining network security and protecting sensitive data.• Monitored remote work systems and made necessary adjustments to ensure smooth and secure operations.•Collaborated with 3rd party vendors to ensure the integration and compatibility of remote work systems with existing business processes and systems work efficiently.• Provided regular updates and reports to businesses to ensure transparency and accountability throughout the remote work process.

City Of Johannesburg, Gauteng, South Africa

• Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance.• Monitoring systems in the existing network to ensure there are no productivity set-backs.• Installing and configuring operating systems and application software.• Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance.• Craft custom scripts that reduce the need for human interaction and increase efficiency.• Ensuring optimal application functionality by configuring networks.• Documenting error reports and monitoring performance metrics.• Compiling IT instruction manuals and useful IT support resources for clients.• Identified new parts-ordering solution which led to a client wait time reduction of 17% and an increase in client satisfaction by 39%.• Assisted Hotels with administration applications, reducing workload by 19%.• Following up on technical queries and providing prompt feedback.

City Of Johannesburg, Gauteng, South Africa

• Implemented, supported and maintained all the IT services, including networking, security, email and disaster recovery.• Rendered technical support for desktop, server and networking issues for the company.• Installed, configured and tested operating systems, application software and system management tools.• Managed 100+ installed systems and ensured the highest levels of system & infrastructure availability.• Formulated and designed security, backup & redundancy strategies in order to maintain data safety and security.• Wrote and maintained custom scripts to increase system efficiency by 15% and decrease manual effort.• Planned and implemented systems automation to increase the efficiency and reduce cost by 20%.• Liaised with vendors and IT personnel to ensure that all systems are working properly, increased productivity by 20%.• Ensured that all IT services are properly maintained and upgraded, including anti-virus, backups, imaging and patching.

Master'S Degree, Master Of Science

Bachelor'S Degree, Bachelor Of Arts