Edwin Washington Email & Phone Number

Fairfield, Ca, Us

Redwood City, California, United States

Networking, Help desk support, Troubleshooting, Wiring, Printers

East Peoria, Il

General IT Support

Peoria, Il

• Upgrading Alaris System PC Unit or Module Software.• Alaris System PC Unit and Module Check-in/ Preventive Maintenance testing.• Pivot Table for Company Report, Keeping track of number of units by Asset Number.• Repair Alaris Units

Peoria, Il

• Prepared and presented technical proposals for clients.• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.• Served as operating system expert, providing technical support for entire organization.• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.• Repair Pc and Laptops• Build Pc to Specifications

Peoria, Il

• Upgrading Alaris System PC Unit or Module Software.• Transferring Network Configuration File to PC Unit.• Alaris System PC Unit and Module Check-in/ Preventive Maintenance testing.• Worked on Excel-sheet for preparing reports containing the details of the customers.• Pivot Table for Company Report, Keeping track of number of units by Asset Number.• Downloading Guardrails CQI Alert Logs.• Wireless Data Set Transfer with System Manager or Mobile System Manager.

Peoria, Il

• Customer inquiries involving some form of complaint.• Selling the company's products and services.• Handling inbound 150-200 calls weekly.• Replacing, repairing and troubleshooting PC repair and maintenance.• Diagnosing and resolving hardware, software, and end user problems in Windows.• Provide support and troubleshoot network problems.• Checked for network connectivity and troubleshoot errors.• Provided technical support for incoming calls.

Peoria, Illinois Area

• Prepared and presented technical proposals for clients.• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.• Served as operating system expert, providing technical support for entire organization.• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.

Peoria, Il

• Handling inbound and outbound Calls about 100-150 calls Daily.• Replying to emails of the customers to resolve their query related to the Company products.• Providing information to customer about the product with Oral Communication.• Helping peers and colleges in their desktop hardware and software related issues.• Assisting colleges and peers in understanding EXCEL sheet and their software related issues.• Diagnosing and resolving hardware, software, and end user problems in Windows.• Provide support and troubleshoot network problems.• Provided technical support for incoming calls.

Peoria, Il

Assisting customers in installation and repair of their desktops on call.• Assisting colleges and peers in repair and maintenance of their desktops.• Handling about 100- 150 calls daily.• Assisting colleges in Time Management Techniques for handling their calls.• Worked on Excel-sheet for preparing reports containing the details of the customers.• Worked for escalation team and handled unresolved and dissatisfied customers.• Giving the Production Support by increasing the up selling of the product of company.• Replacing, repairing and troubleshooting PC repair and maintenance.• Diagnosing and resolving hardware, software, and end user problems in Windows.• Provide support and troubleshoot network problems.• Troubleshot workstations with networking issues.• Checked for network connectivity and troubleshoot errors.