Edwin Washington Email & Phone Number

Fairfield, CA, US

Redwood City, California, United States

Networking, Help desk support, Troubleshooting, Wiring, Printers

East Peoria, IL

General IT Support

Peoria, IL

• Upgrading Alaris System PC Unit or Module Software.
• Alaris System PC Unit and Module Check-in/ Preventive Maintenance testing.
• Pivot Table for Company Report, Keeping track of number of units by Asset Number.
• Repair Alaris Units

Peoria, IL

• Prepared and presented technical proposals for clients.
• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
• Served as operating system expert, providing technical support for entire organization.
• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
• Repair Pc and Laptops
• Build Pc to Specifications

Peoria, IL

• Upgrading Alaris System PC Unit or Module Software.
• Transferring Network Configuration File to PC Unit.
• Alaris System PC Unit and Module Check-in/ Preventive Maintenance testing.
• Worked on Excel-sheet for preparing reports containing the details of the customers.
• Pivot Table for Company Report, Keeping track of number of units by Asset Number.
• Downloading Guardrails CQI Alert Logs.

Peoria, IL

• Customer inquiries involving some form of complaint.
• Selling the company's products and services.
• Handling inbound 150-200 calls weekly.
• Replacing, repairing and troubleshooting PC repair and maintenance.
• Diagnosing and resolving hardware, software, and end user problems in Windows.
• Provide support and troubleshoot network problems.

Peoria, Illinois Area

• Prepared and presented technical proposals for clients.
• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
• Served as operating system expert, providing technical support for entire organization.
• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.

Peoria, IL

• Handling inbound and outbound Calls about 100-150 calls Daily.
• Replying to emails of the customers to resolve their query related to the Company products.
• Providing information to customer about the product with Oral Communication.
• Helping peers and colleges in their desktop hardware and software related issues.
• Assisting colleges and peers in understanding EXCEL sheet and their software related issues.
• Diagnosing and resolving hardware, software, and end user problems in Windows.

Peoria, IL

• Assisting customers in installation and repair of their desktops on call.
• Assisting colleges and peers in repair and maintenance of their desktops.
• Handling about 100- 150 calls daily.
• Assisting colleges in Time Management Techniques for handling their calls.
• Worked on Excel-sheet for preparing reports containing the details of the customers.
• Worked for escalation team and handled unresolved and dissatisfied customers.