Edilyn Mena Email & Phone Number

Florida, United States

-Reports directly to CEO and leads a total of 95+ people.-Developed a system that organized the operations and processes of the teams in the Philippines.-Develop and execute strategic plan to get more qualified leads and to expand the company’s client base-Gives sound advice to strategize and balance the company's profit and telemarketer's compensation.-Spearheads collaboration between departments and the client.-Screens interviews and hires excellent candidates.-Trains… Show more -Reports directly to CEO and leads a total of 95+ people.-Developed a system that organized the operations and processes of the teams in the Philippines.-Develop and execute strategic plan to get more qualified leads and to expand the company’s client base-Gives sound advice to strategize and balance the company's profit and telemarketer's compensation.-Spearheads collaboration between departments and the client.-Screens interviews and hires excellent candidates.-Trains and coaches Team Leaders that helped improve their performance and engagement.-Assesses, analyzes and provides solutions to challenges.-Foster a family-like working environment to keep the teams motivated. Show less

Manila, National Capital Region, Philippines

Empowered with eight years of experience working with corporate giants like Washington Mutual and JP Morgan Chase & Co., Edilyn has invested her business expertise into strengthening the foundations and expanding the reach of Arrow Up VA.

- Set an average of 10 B2B appointments per week- Nurtured prospects through phone calls- Converted cold leads to hot buyers- Generated hundreds of leads through Internet research

- Set appointments with an average of 30 prospects a month- Respond to prospects' inquiries and objections about the product- Working knowledge in Persist IQ, Close.io, Lead Gibbon, and LinkedIn Sales Navigator

- Generated hundreds of leads through internet research- Improved the company's online presence- Wrote articles and press releases and sent out via e-mail automation- Updated the company's blog/website- Coordinated with vendors through e-mail and phone calls- Other general virtual assistant/administrative tasks

- Set appointments with an average of 8 to 10 hot leads per day- Answered prospects' inquiries and objections about the product- Contacted cold leads and converted them into hot leads- Awarded as one of the top earners based on performance

- Assisted Japanese businessmen while they learn the English language online.- Chosen by a number of students because of excellent communication skills.- Perfect attendance record.

- Initially worked as a customer service specialist including phone and e-mail support and soon promoted as a team lead- Awarded the “Best Team Lead” multiple times- Accomplished administrative tasks for the team that helped organize, track, and improve the performance of each member of the team.- Encoded data, analyzed them, and formulated recommendations based on the result.- Coached the bankers and encouraged them to deliver their best performance.- Noticeably heightened… Show more - Initially worked as a customer service specialist including phone and e-mail support and soon promoted as a team lead- Awarded the “Best Team Lead” multiple times- Accomplished administrative tasks for the team that helped organize, track, and improve the performance of each member of the team.- Encoded data, analyzed them, and formulated recommendations based on the result.- Coached the bankers and encouraged them to deliver their best performance.- Noticeably heightened the team’s performance from decile 4 to decile 7 within two months.- Collaborated with other Team Leads to accomplish wide-scope projects Show less

- Resolved an average of 80 customers' inquiries through telephone calls.- Consistently met all performance benchmarks in all KPI.