Ryan Mark Mapa Email & Phone Number

2200 West Commercial Boulevard Suite 306 Fort Lauderdale, Fl 33309

Utilizing an automated dialer, I efficiently qualify interested consumers by asking a series of targeted questions. Once qualified, I either transfer these consumers to a live representative or schedule an appointment for a comprehensive explanation of benefits, aiming to advance the process of closing qualified leads. My role does not involve the direct selling of any products.

Level 2 And 3 Robinsons Place, Lipa, Batangas 4217

Account: UnitedHealthcareLOB’s:*Medicare Advantage Prescription Drug (MAPD)* Prescription Drug Plan (PDP)*Web TechAccount: Peoples Health Network*Member ServicesAs a Healthcare Advocate CSR II, I play a pivotal role in two organizations. At UnitedHealthcare, I support the Medicare Advantage Prescription Drug (MAPD) and Prescription Drug Plan (PDP) programs, assisting members with prescription drug needs and resolving web tech issues. Simultaneously, at… Show more Account: UnitedHealthcareLOB’s:*Medicare Advantage Prescription Drug (MAPD)* Prescription Drug Plan (PDP)*Web TechAccount: Peoples Health Network*Member ServicesAs a Healthcare Advocate CSR II, I play a pivotal role in two organizations. At UnitedHealthcare, I support the Medicare Advantage Prescription Drug (MAPD) and Prescription Drug Plan (PDP) programs, assisting members with prescription drug needs and resolving web tech issues. Simultaneously, at People’s Health Network in Member Services, I provide comprehensive support by addressing healthcare inquiries, ensuring optimal service delivery, and educating members and healthcare providers about benefits. I handle member inquiries, offer detailed information about products and services, resolve issues, assist with online account management, facilitate pre-authorizations for medical treatments, advise on co-payments, and provide information about network providers to current and prospective members. Show less

5530 46Th Ct W Bradenton, Fl 34210

Project: Large Pizza (Arria) [Domino's Pizza]► Order-entry Customer ServiceAs an Order-Entry Customer Service Representative, I'm responsible for processing orders, responding to customer inquiries, and providing exceptional service to maintain customer satisfaction.

5001 Tremont Ave, Davenport, Ia 52807

Client: Matt Buys Houses► Real Estate Cold Caller - Virtual AssistantAs a Real Estate Cold Caller, I generate leads and build relationships with potential clients through outbound calling. My duties include researching potential clients, making outbound calls, qualifying leads, setting appointments, updating customer information, and meeting weekly and monthly targets. I maintain a positive and professional image of the company in all communications with prospects.

Brügglistrasse 11C, 8852 Altendorf, Switzerland

Fostering engaging conversations, cultivating enduring relationships, and crafting imaginative experiences for customers are our priorities. As a chat moderator, I entertain, connect, and uplift customers, ensuring they feel valued and appreciated.

Fiesta World Mall Corp., Brgy. Marawoy Lipa City Batangas 4217

Account: Sprint Telecommunications Company► Inbound Sales RepresentativeAccount: SiriusXM Satellite Radio► Retention Specialist► Inbound Sales RepresentativeAs an Inbound Sales Representative for Sprint, I handle incoming customer inquiries, understand their needs, and provide suitable product or service solutions. My goal is to convert these inquiries into sales by offering exceptional customer service and leveraging my knowledge of Sprint's… Show more Account: Sprint Telecommunications Company► Inbound Sales RepresentativeAccount: SiriusXM Satellite Radio► Retention Specialist► Inbound Sales RepresentativeAs an Inbound Sales Representative for Sprint, I handle incoming customer inquiries, understand their needs, and provide suitable product or service solutions. My goal is to convert these inquiries into sales by offering exceptional customer service and leveraging my knowledge of Sprint's offerings.As a Retention Specialist at SiriusXM, I retain customers considering canceling by understanding their concerns and offering solutions or incentives. As an Inbound Sales Representative, I handle incoming calls, provide information about SiriusXM's services, and convert inquiries into sales. Show less

Maharlika Highway, Brgy. San Francisco Calihan, San Pablo City, Laguna 4000

Conducting lead generation, prospecting, and qualifying potential clients for a variety of insurance products, such as Auto, Health, Life, Pet, and Home Insurance. Proactively reach out to prospective clients via phone and email, including cold calling, to schedule appointments and discuss their insurance needs. respond to customer inquiries and requests in a courteous and professional manner, providing helpful information and support as needed.

510 Aquamarine St. Magcase Ville, Brgy.Sto Cristo, San Pablo City Laguna 4000

Responsible for accurately and efficiently processing captcha images to ensure the security and integrity of online systems. My main duties will include reviewing captcha images, identifying the correct characters or symbols, and entering them into a system for verification. As a Customer Service Associate, I am dedicated to providing exceptional support and assistance to customers across various channels, ensuring their needs and inquiries are promptly addressed with professionalism and care.

Miguel Leonor Street Cor. Maharlika Hi-Way, San Pablo 4000

Leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Motivate and inspire the team by creating an environment that promotes positive communication, encourages the bonding of team members, and demonstrates flexibility.

Maharlika Highway, Brgy. San Francisco Calihan, San Pablo City, Laguna 4000

Responsible for performing non-client-facing administrative duties. Processing loan application forms for clients.

Hospitality Industry, Bachelor Of Science In Hotel And Restaurant Management, Undergraduate

Activities and Societies: - HRM Hotelier Society (1A Representative) In college at Dalubhasaang Lunsod ng San Pablo, I embraced.

High School Diploma, Secondary Education, Passed

Activities and Societies: - Central Board of Students (CBS Artist) - Citizenship Advancement Training (Rank: 1st Lieutenant 2nd Platoon.