• Assisting Managing Director (MD) in business relationships with key customers, partners and other stakeholders;• Managing multiple pipelines of business opportunities and partnerships; • Facilitating the closure of partnerships and client projects;• Managing recruitment and professional development strategy and process;• Involved in Project management, Business development activities and Account management activities

Operations; • Managing stakeholders and day-to-day operations (client enquiries, staff concerns, payroll processing, customer service & experience); ensuring co-ordination and coherence across all departments • Reviewing and analyzing clerical, operating and client management procedures • Improving workflow efficiency • Developing current operating procedure manuals, company policies, staff code of conduct & ethics and other documentation • Managing refurbishment projects and external relationshipsBusiness development; • Assisting in development of company vision, objectives, strategies and plans • Analyzing organization’s strengths, weaknesses, opportunities and threats; proposing ways to increase efficient use of organization’s resources and capacity optimization • Identifying new growth opportunities e.g. partnerships and collaborations • Initiating and facilitating the development & approval of new programs and products • Reviewing and analyzing financial reports, identifying root issues and developing solutions • Overseeing and implementing approved recommendations and action plansHuman Resource Management; • Redefining and improving job descriptions, conducting interviews, developing staff orientation and training Marketing; • Developing communication and marketing strategies to increase awareness and customer engagement • Creating promotional materials and organizing marketing activities that aim to activate dormant client base and increase client acquisition and retention ratesAchievements:• Secured collaboration with a health foods entity • Assisted in the retention of 98% of clientele in season of crisis• New programs and services resulted in the following increases: ∆ Physiotherapy appointments by 15% in 3 months ∆ Fitness appointments by 61% in 1 month

• Led a team in developing strategies to turn around the declining hostel occupancy rate through a structured problem-solving process• Oversaw the creation and implementation of action plans for the refurbishment of facilities, marketing & student outreach strategies, price point optimization and enhancement of Unique Selling PropositionsAchievements: Arrested decline and increased occupancy rate by 10% within 3 months

Achieved monthly sales targets and two “Super Sales” (sales above $1000) within 6 months Assisted and advised customers on selection & purchase of items Managed and operated the till, processing transactions efficiently Organized merchandise display in a tidy & attractive manner Ensured floor items are constantly re-stocked