Ellen Benoit Email & Phone Number

Monitor system performance and identify potential issues before they become a problem, and assess current systems security measures against industry standards and frameworks to identify gapsDevelop, implement, and maintain IT-related bank policies and procedures in accordance with GLBA and in adherence to regulatory compliance, such as FFIEC and Federal Reserve BankMaintain the IT Security Program, which encompasses cybersecurity, cyber risk management, incident response, disaster recovery, business continuity, with some vendor management, asset management, and awareness trainingSchedule pen tests and vulnerability scans and aid in remediation wherever possibleStill gather information for but now also officially respond to IT audits and regulatory examsPrepare detailed reports for senior management and the Board of Directors outlining progress of IT strategic objectives, project results, testing results, and overall IT Program statusAs bank officer, co-supervise bank operations, as well as provide guidance and direction to other staff membersPerform annual access security reviewStill manage IT projectsStill chair the IT CommitteeStill help with some escalated troubleshooting issues

Managed IT projects from solution and product research and vendor due diligence through to completion in accordance with deadlines and established standardsCollaborated with other departments to develop effective strategies for leveraging technology investments, as well as planned and carried out IT Committee meetings with the goal of monitoring those strategic objectives and all other aspects of the IT programGathered information for IT audits and regulatory examsDeveloped and implemented training programs for new and existing staff members, with particular focus on cybersecurityMaintained access management securityStill provided technical supportStill maintained asset inventory

Provided technical support on software applications and network infrastructureMaintained inventory of IT assetsAssisted with most of the above duties to the extent that I was ableAcclimated to working in IT and learned how that fits into overall strategy, budgeting, decisioning, implementation, and managing risk

Handled routine transactionsMaintained accurate records of all tenant information, including contact details, payment history, and contract statusInitiated eviction proceedings when necessary according to state law and court ordersGeneral office duties and customer serviceTransitioned the business from manual to electronic bookkeeping

Managed merchandise in the gift shopPerformed customer serviceOperated the cash register