Ee Lyn Tan Email & Phone Number

Cyberjaya, Selangor, Malaysia

Regional Service Delivery Manager for global customer account.

IT infrastructure projects planning and implementation. Engaging with business users on their requirements for projects and validating the project scope. Coordinating project activities between operations and site teams, and working closely with Infrastructure Enterprise Architects on project planning, scoping, costing and budgeting, identifying risks.

Reviewing briefs and requests from potential clients and preparing proposal documents. Engaging with clients to understand scope of project work and expectations.Performing research and data-gathering activities, creating project work plans for various clients. Planning and mapping out project roadmaps, deliverables and milestones, identifying and engaging.

Kuala Lumpur, Malaysia

Client Infrastructure and Facilities Project Manager for Data Center Migration project between IBM and client (a global insurance company), responsible for site and facilities readiness at client's Data Centers in Kuala Lumpur and Johor.Planned and coordinated all projects and activities related to physical hardware relocation/ movement and responsible for.

Cyberjaya, Selangor, Malaysia

Led and implemented improvement, quality and productivity initiatives in Asia Pacific (AP) countries, such as:o Driving quality and productivity improvements and programs through automation, resource strategy, process and procedures, and best practices.o Driving implementation of automation initiatives (Watson Analytics, Self-Heal tools) in each country. o.

Cyberjaya, Selangor, Malaysia

Dedicated Delivery Analyst for Australia banking accounts remotely supported by IBM Client Innovation Center (CIC) Malaysia.Prepared management and performance reports. including Process Behaviour Analysis charts and Exception reports for account executives and Service Integration Leaders of the account.Ensured the teams met the account Service Level.

Cyberjaya, Selangor, Malaysia

Managed Quality for the Application Hosting Services (AHS) Service Line at global level, with teams across continents in 30 different countries.Prepared management reports for the Executive Leadership, involving extensive collaboration with the technical leads and teams globally to gather information, updates and feedback.Set and ensured quality targets.

Cyberjaya, Selangor, Malaysia

Ensured teams within the competency supported focus on quality-related processes and drove the Global Delivery Framework (GDF) methodology implementation across the competency and center. Conducted internal trainings and workshops on how to interpret Process Behaviour Analysis (PBA) charts. Used the data from these charts to track performance and provide.

Kuala Lumpur

Overall Support Services Satisfaction focal for ASEAN region.Handled both remote and field support customer satisfaction issues. Investigated on instances where targets were not met and worked closely with the teams involved to understand the situation and find ways to improve. Worked closely with local and regional teams to determine, identify and improve.

Kuala Lumpur

Data analyst for Asia South region and Case Management System tool lead. Generated and analyzed business reports to be presented during management review. Ensured integrity of data extracted from the systems and worked closely with the teams involved to correct any irregularities found to ensure that the system data consistently kept up to date and.

Puchong, Selangor

Managed client account for logistics-related matters, inclusive of parts loans and warehousing services, and as a single point of contact for DHL warehouse personnel and with client's team for part-related matters.Ensured that parts were delivered in a timely manner when requested by client to enable client to always meet their SLA with their end.

Kuala Lumpur

Country business information lead for data reporting, performance measurements; BrioQuery country focal. Built master templates for report extraction and conducted education sessions on the usage of BrioQuery. Performed weekly analysis of country Business Fundamentals, presented results to management, from local managers up to Asia Pacific regional level..