Erin Sheridan Email & Phone Number

New York, United States

Menlo Park, Ca, Us

Menlo Park, Ca, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Supporting the CTO of American Express and the Product Portfolio.

Helping organizations with their strategies and operations - improving processes and operations, conducting market research, and providing go-to-market strategies.

New York, Ny, Us

Join the Edelman team to launch the new digital transformation team to help organizations work more agile. I loved advocating for customer success stories and thinking about next-generation solutions. My strong analytical nature made me an asset Led a successful workforce transformation project with the MTA. I especially excelled on projects where I could proactively resolve complex business issues, strategize operational plans, help in reorganizing teams, introduce or improve processes and positively impact ROI.

New York, Ny, Us

I was originally brought onto Squarespace’s International Project to alleviate workflow challenges associated with the Spanish launch. This transitioned into a promotion and full-time position working on localization in 4 different languages, as well as 2 English-speaking markets. In this new role, I acted as the chief international liaison between Engineering, Customer Operations, and Design, and oversaw communications with third-party vendors. I demonstrated excellent crisis management skills and was talented at making quick, strategic actions when required. I was also able to win back weeks’ worth of project delays for our Spanish launch by strategically leveraging my international education and organizational skills to prioritize tasks and redefine the scope. Additionally, I mobilized multi-functional teams to achieve various goals and KPIs, including providing key insights into Portuguese and Spanish language, tone, and branding to help alleviate multi-lingual website issues.

New York, Ny, Us

In 2014, I was promoted in to oversee Squarespace’s social media support strategy. Here, I tripled the team of social media specialists on Facebook, Instagram, YouTube, and Google+ to meet customer demand, and expanded Twitter support to 24/7. As Team Lead, I defined the team’s responsibilities, set goals, analyzed workloads and handled issues as they arose, including making on-the-spot decisions and executing crisis management strategies.During my time in this role, I was able to reduce errors by 94% by simply creating and implementing a corporate identity style guide. In addition to streamlining the customer support process for Media, Marketing and Strategy, I also researched, implemented and coordinated a new cloud sharing software vendor which saved the company $54K/year in costs.

New York, Ny, Us

As part of a young, dynamic organization I was able to foster a high-morale, team-centered culture by introducing a peer-to-peer recognition program. This presented a unique way to motivate employees to succeed in their roles by openly acknowledging the achievement of others. As a result, I was handpicked for a new role to oversee daily operations during shifts, with up to 60 staff members reporting indirectly to me. Here I deployed my leadership skills to ensure that there was an efficient distribution of incoming customer emails. I was also able to influence the department’s broader strategy by identifying operational deficiencies and recommending solutions to management. This led me to co-manage the internal hiring process, including interviews and training.Daily responsibilities involved creating a weekly reporting structure for our Knowledge Base site analytics, analyzing data from both Mixpanel and Google Analytics, and reporting on areas that needed improving.

Reston, Va, Us

Using my keen business and interpersonal skills, I provided marketing analytics and training solutions to 35 accounts. This involved me leading data investigations through research, identifying discrepancies, and composing final client reports to help uncover opportunities for upselling and renewals for the Account Managers. I also conducted training sessions and customized instruction to each user's specific needs, thus allowing customers to maximize their value for their comScore investments.

Overland Park, Kansas, Us

I dedicated my time to researching international markets and compiling detailed reports for clients, with a specialized focus on documenting infrastructure opportunities pertaining to the upcoming Olympic Games and Football World Cup in Brazil. My fluency in Spanish and Portuguese allowed me to frequently communicate with the Brazilian office and coordinate various projects with them.

As the grant recipient of the Tinker Foundation, I conducted field research on the socioeconomic impact of the 2016 Olympics and 2014 World Cup in Rio de Janeiro, Brazil. This exciting, once in a lifetime opportunity also allowed me to teach English and Spanish classes and assist with day-to-day office operations. I was actively involved in strategizing alternative forms of fundraising and documenting our efforts by writing a company newsletter. My time in Brazil inspired me to earn my MBA in Business Administration with an International Focus.

Mba - International, Masters In Latin American Studies, International Business

Business, Portuguese

Bachelor Of Arts (Ba), Business Administration, International Business, Spanish

Study Abroad-Business

Study Abroad