Senior Claims Consultant
Current
Jul 2023 - Present
AeroLeads people directory · profile
Effie (. Email & Phone Number
Senior Claims Consultant
at
HUB24 Limited
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Claims Consultant
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Effie (.? Overview
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Quick answer
Effie (. is listed as Senior Claims Consultant at HUB24 Limited, a company with 191 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Effie (..
Effie (. previously worked as Complaints and Claims Manager at Eiss Super and Legal, Claims & Complaints at Eiss Super. Effie (. holds Bachelor Of Commerce (Bcom), Economics And Business Law from Macquarie University.
Company email context
Email format at HUB24 Limited
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HUB24 Limited
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Profile bio
About Effie (.
A highly experienced complaints and client relationship manager with excellent skills in claims, complaints management, dispute resolution, data analysis, report writing and documentation. Diligent, highly organised and outcome focused with excellent analytical ability, a passion for accuracy, strong stakeholder management skills and an effective coaching oriented leadership style.
Current workplace
Effie (.'s current company
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Hub24 Limited
12 roles
Effie (. work experience
A career timeline built from the work history available for this profile.
Complaints And Claims Manager
Eiss Super
- Merger with Cbus Super 11 May 2023Key Responsibilities
- Manage relationship with insurer and ensure timely processing of claims
- Manage relationship with administrator’s Governance and Operations teams
- Delegation to make decisions on claim outcomes (Death, TPD / Permanent Incapacity, Terminal Illness, Income Protection and Financial Hardship)
- Manage both internal dispute resolution (IDR) and external dispute resolution (EDR) across all products (super and insurance)
- Complete investigation of complaints and prepare final decision including determining whether compensation is payable
Oct 2019 - May 2023
Legal, Claims & Complaints
Eiss Super
- Key Responsibilities
- Manage portfolio of group insurance claims for Accumulation product and Defined Benefit product (Total & Permanent Disablement / Permanent Incapacity, Income Protection, Terminal Illness and Death claims)
- Handle enquiries from claimants (verbal and written), process claims, preparation, and recommendation of claim admittance / decline to Trustee
- Manage complaints for all products within legislative timeframes (superannuation and financial advice complaints)
- Assist General Counsel and Company Secretary with preparation of Board and Committee papers each quarter and ad-hoc meetings.Key Achievements
- Created a complete range of template letters, documented procedures and checklists which codified the overall process with major benefits in consistency and time saved.
Oct 2018 - Sep 2019
Procedure Writer
- Key Achievements
- Reviewing, developing, and documenting processes for superannuation and group life insurance due to product changes or legislative changes
- Transition of new clients Fund specific product information (insurance and family law) onto Link’s knowledge management database.
Jun 2017 - Jun 2018
Complaints Officer
Jun 2016 - Jun 2017
Insurance Technical Advisor (Complaints And Claims)
Russell Investments outsourced it's super administration business to Link in May 2013
May 2013 - Mar 2016
Insurance Technical Advisor
Jun 2011 - May 2013
Group Life Claims Team Leader
Feb 2008 - May 2011
Senior Claims Officer
Sep 2005 - Feb 2008
Insurance Claims Officer
Russell Investments acquired Towers Perrin super administration business in Aug 2004
Aug 2004 - Sep 2005
Insurance Claims Officer
Towers Perrin
Nov 2002 - Aug 2004
Call Centre Representative
Towers Perrin
Apr 2002 - Nov 2002
Team & coworkers
Colleagues at HUB24 Limited
Other employees you can reach at hub24.com.au. View company contacts for 191 employees →
MD
Mike Denniss
Colleague at Hub24 LimitedGreater Sydney Area, Australia
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JR
Jack Rooke
Colleague at Hub24 LimitedSydney, New South Wales, Australia, Australia
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CP
Christopher Phan
Colleague at Hub24 LimitedMelbourne, Victoria, Australia, Australia
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SP
Saranya Pathiki
Colleague at Hub24 LimitedWentworth Point, New South Wales, Australia, Australia
View →
SN
Sonia Narayan
Colleague at Hub24 LimitedSydney, New South Wales, Australia, Australia
View →
AM
Antonio Matruglio
Colleague at Hub24 LimitedSydney, New South Wales, Australia, Australia
View →
PH
Patrick Hill
Colleague at Hub24 LimitedGreater Sydney Area, Australia
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TF
Tanya Flynn
Colleague at Hub24 LimitedAustralia, Australia
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JK
Joerg Koeppenkastrop
Colleague at Hub24 LimitedGreater Sydney Area, Australia
View →
HL
Hai Lin
Colleague at Hub24 LimitedRhodes, New South Wales, Australia, Australia
View →
Mike Denniss
Colleague at Hub24 LimitedGreater Sydney Area, Australia
View →
JR
Jack Rooke
Colleague at Hub24 LimitedSydney, New South Wales, Australia, Australia
View →
CP
Christopher Phan
Colleague at Hub24 LimitedMelbourne, Victoria, Australia, Australia
View →
SP
Saranya Pathiki
Colleague at Hub24 LimitedWentworth Point, New South Wales, Australia, Australia
View →
SN
Sonia Narayan
Colleague at Hub24 LimitedSydney, New South Wales, Australia, Australia
View →
AM
Antonio Matruglio
Colleague at Hub24 LimitedSydney, New South Wales, Australia, Australia
View →
PH
Patrick Hill
Colleague at Hub24 LimitedGreater Sydney Area, Australia
View →
TF
Tanya Flynn
Colleague at Hub24 LimitedAustralia, Australia
View →
JK
Joerg Koeppenkastrop
Colleague at Hub24 LimitedGreater Sydney Area, Australia
View →
HL
Hai Lin
Colleague at Hub24 LimitedRhodes, New South Wales, Australia, Australia
View →
4 education records
Effie (. education
Bachelor Of Commerce (Bcom), Economics And Business Law
Medical Terminology
Australian Online Courses
Diploma Of Superannuation Management, Superannuation
Asfa
Diploma Of Financial Services - Life Insurance, Hd
FAQ
Frequently asked questions about Effie (.
Quick answers generated from the profile data available on this page.
What company does Effie (. work for?
Effie (. works for HUB24 Limited.
What is Effie (.'s role at HUB24 Limited?
Effie (. is listed as Senior Claims Consultant at HUB24 Limited.
Where is Effie (. based?
Effie (. is based in Greater Sydney Area, Australia, Australia while working with HUB24 Limited.
What companies has Effie (. worked for?
Effie (. has worked for Hub24 Limited, Eiss Super, Link Market Services, Russell Investments, and Towers Perrin.
Who are Effie (.'s colleagues at HUB24 Limited?
Effie (.'s colleagues at HUB24 Limited include Mike Denniss, Jack Rooke, Christopher Phan, Saranya Pathiki, and Sonia Narayan.
How can I contact Effie (.?
You can use AeroLeads to view verified contact signals for Effie (. at HUB24 Limited, including work email, phone, and LinkedIn data when available.
What schools did Effie (. attend?
Effie (. holds Bachelor Of Commerce (Bcom), Economics And Business Law from Macquarie University.
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