Coordination and Project Management: -Ensure that the technical requirements that are necessary to keep the project on track are understood, clearly communicated, and executed on time. -Coordinate network, desktop, system programmers, DBAs, and hardware resources.-Manage large technical integration issues, including setting up timelines, following up on progress that teams have made to ensure solutions are established in a timely manner and within budget, and coordinating appropriate resources to manage issues. -Coordinate uploading content to environments with the application project managers (technical loads, FTP, etc.).Technical Support: -Coordinate error log management (interface or other messages). -Monitor system performance using System Pulse and other tools. -Coordinate the timing of Epic software maintenance. -Coordinate Epic software releases and updates and initiate the process for distributing and reviewing release notes. -Develop, communicate, and manage the Epic environment strategy. -Develop a change control process. -Establish a sign-off process for Release Authorizations from Epic. -Coordinate an environment strategy, including data migration methods and schedules. -Develop and publish the data migration timelines with the project manager. -Establish a management process for nightly batch processes. -Work with application teams and the project director to develop technical downtime and recovery processes and facilitate technical setup of downtime reporting.

-Determine testing requirements for new or modified software; design and implement test plans, including coordination of testing across systems. -Provide user support for centralized systems. Determine system integration requirements and assure that information flows correctly between all applications. -Communicate appropriately with end users to understand their needs. Assists in the development of hospital training manuals for assigned modules and coordinates training programs for assigned personnel.-Serves as the primary application support person for all assigned modules, troubleshoots problems, ensures correct information flow between applications and coordinates the projects as assigned. Assists in ensuring all department, hospital, Compliance, HIPAA and ICAHO guidelines are met. -Works with other analysts as needed to insure that a consistent model is applied throughout the information system, coordinates resolution of operational issues between the assigned applications and system support personnel. Train IS personnel in the use of system functionality and standards. Act as a resource for other IS staff on technical issues. -Serve as the primary contact for technical issues for secondary vendors with interfaces to the core applications. Serve as a day-to-day contact person between external application consultants (i.e. Meditech, MSM) and hospital personnel when needed, assume responsibility for implementation of applications and coordinates activities with personnel assuming functional responsibility for operations.

Client: Montefiore Medical Center

-Installing new applications, new components and upgrade existing applications for Kaleidoscope-Configuring application settings and validate configurations performed by Application Analysts-Providing advanced application troubleshooting support for applications; resolving critical issues independently as necessary-Tracking week-by-week progress-Approving existing build and making recommendations for future decisions.

-Mentored five analysts throughout the implementation cycle, including OB specialty, lab workflows, referrals build, reports, order transmittal rule, and workflow engine rules-Mediated between build team analysts, Epic representatives, and end users on feasibility and scope of project-Built content for specialty departments as needed (synopses, documentation flowsheets, note templates, visit navigators)-Facilitated integrated work flows and negotiated build between a region live on Epic for years (UF Gainesville) and another in transition from another EMR to Epic using the same infrastructure (UF Jacksonville)-Go Live support—at-the-elbow, phone triage, and Command Center lead

Clients: University of Florida (Jacksonville, FL) and Asante Health Systems (Medford, OR)-Offered project planning advice to management based on familiarity with diverse systems-Led FTE analysts through different phases of the Epic EMR software implementation cycle-Wrote technical papers and end-user guides as necessary to improve system proficiency-Built outstanding clinical content -Established application and integrated workflows optimized for end user experience-Presented progress reports to specialty departments and for organization-wide assessments

-Clinical content build for Outpatient Rehab, Cardiopulmonary, Wound Care, including navigators, smartphrases, smarttests, smartlists, doc flowsheets, completion tasks, activities, WE rules, patient education, BPAs, and charge capture-Workflow analysis and creation for specialized in- and out-of-systems communication-Go Live floor support and Command Center -Meaningful Use testing for Southern Oregon Pediatrics and Asante-MyChart customer and technical support

-Certified in EpicCare Ambulatory and Order Transmittal Masters (2010)-Builder of complete ophthalmology and optometry Kaleidoscope module, including tailoring educational support for trainers-Discovery, validation, and build of clinical content for assigned specialties (ophthalmology, optometry, ENT, gastroenterology, PMR, and outpatient rehabs)-In-depth analysis of workflows to maximize productivity and compliance with clinic policy-Attentive to end users' ease of access and functionality-Build, edit, and maintenance of: user templates and subtemplates, navigators, smartphrases, smarttexts, smartlists, notewriter macros, doc flowsheets, Kaleidoscope stencils-Create needed tip sheets for internal use and end-user distribution during Go Live-Experience providing floor support for multiple specialties during Go Live in outpatient clinics-Commitment to building end-user trust and confidence with the Epic system

Undergraduate Studies Program• Searched, structured, and publicized list of study opportunities and internships pertinent to undergrads in science and engineering on school website• Organized catered advising events promoting academic and career planning, community spirit, and Tulane pride sponsored by School of Science & Engineering• Recorded and distributed meeting notes of Undergraduate Studies Committee• Maintained online and print course catalog for all departments in School of Science & Engineering, as well as major, minor, and degree requirementsK-12/Outreach• Treasurer for Greater New Orleans Science & Engineering Fair of 2011 o Maintained annual budget of $34,000 o Raised and responsible for over $20,000 in funding and awards o On-site director, logistics coordinator, and photographer day of event• FIRST Lego League (FLL) o Liaison between host (Tulane University) and 20 participating local area schools o Organized informational fair for local area schools to tour research facilities o On-site director of volunteers and logistics coordinator day of event• FIRST Robotics Competition (FRC) o On-site director of volunteers and safety inspectorDean’s Office• Departmental tour guide for prospective students and parents• Filled in for Dean’s Office secretary as needed—answered phones, directed information inquiries, etc• Mail delivery