• Coordination of all IT Support Groups• Pre-process service requests as they arrive through email or phone calls.• Monitor open service tickets to make sure SLA is met.• Assist in monthly billing reconciliation and weekly reporting for the Technical Service team.• Improve customer service, perception, and satisfaction with fast turnaround of customer requests.• Communication with customers as required: keeping them informed of incidents, impending changes, and outages.

Security Systems Integrator working with the following systems: access control, CCTV, intrusion, and fire protection. With that also provide:· Provide technical assistance to our field technicians, sub-contractors and clients· Process email requests from customers· Remote programming of the following systems: access control, CCTV, intrusion, and fire protection· Video monitoring of alarm signals· Coordinating field service response to afterhours emergency service requests.· Excellent verbal and communication skills· Organizational skills· Strong troubleshooting skills· Experience in Phone support or help desk · Experience with networking and/or IP based security systems.

• Provided Domino & Messaging Collaboration Support for the Ernst & Young account.• Performed Server Upgrades, patching, setup of Domino application, and creation of Encryption TLS Certificates• Created and maintained process and procedural documentation for all Domino Applications• Provided knowledge sharing and training for all Domino procedures• System administrator for all aspects of Lotus Notes/Domino systems such as directories, calendar & scheduling, policies, clustering, replication, agents, ACL security, mail routing• Administration of WebSphere and HTTP, including performance tuning

• Mature, dependable, professional, self-motivated, adaptable, and able to work well independently or as part of a team• Good verbal and written communication skills and the ability to communicate with both like-minded professionals and non-IT users• Ability to maintain attention to detail and ability to work effectively under pressure and within deadlines• Capable of establishing and maintaining strong working relationships at all levels and providing a professional, accurate and timely service at all times• Strong problem-solving ability