Joined in DCL in March 2012Technician - PC assembly, Maintenance, Troubleshooting, Network cabling, Configuration of devicesAugust 2012Technical & Sales in retail sectorPC assembly, Maintenance, Troubleshooting, Network cabling, Configuration of devices & door to door interventionNovember 2012Shop manager & technician in retail SectorDealing with the public - Windows troubleshooting, Windows installation & activation, Repairing of computers / Laptops / printers / Modem / Router, Customer guidance, IT maintenance.June 2014Corporate Sales Product Specialist in PC, printers, laptops & Corporate servicesSeptember 2014Technical & IT solution SpecialistMainly focused on Technology, ERP, Connectivity, Communications, Security Solutions, Storage Solutions for Corporate till now

- Online dealer in Mobile phones / app / Spareparts / Technology- Daily Research & innovation was part of my duty- Dealing with online softwares / up to date with the geek world - Leading a team to deliver quality services to international client - Monitoring of international website to make sure that all is being done according to the law- giving online technical assistance to people who are in need.- Assuring a good production and regular training support to the team.- Report to Management / international clients- Encourage creativity, risk-taking, and constant improvement- Keeping all our clients up to date

- Leading a group of operators- Responsibility of managing a team within the Customer Contact Centre and ensure that work is being done in an efficient, effect and timely manner- Motivate, help & encourage operators through positive communication and feedback- Monitor the production level- Report to Management / international clients- Facilitate problem solving and collaboration- Giving the adequate training monthly to assure that the team members have the necessary tools to handle their clients.- Encourage creativity, risk-taking, and constant improvement- Dealing with inbound and outbound calls / Messages.

- Answer incoming requests and assist customers.- Create further interest in the company's services by inviting customers to use our Services- A high level of personalised customer service & satisfaction are being given- Databases are being updated with changes to the details of each customer or prospective customer