DSEC is an engineering, procurement, and inspection services company located in Busan, South Korea that serves clients in the shipbuilding, oil & gas, and marine facility construction industries. DSEC is a sister-company to DSME. Recommended for this position due to my success at DSME. My responsibilities included:- Collaborate with each department to identify common issues, deliverables, and expectations in order to develop effective training programs - Train supervisors, managers, and senior executives on effective communication between clients, vendors, and classification / regulatory representatives Mitigate problems that arise from language and cultural differences in the design, procurement, and construction processes - Develop training criteria relevant to curriculum development - Apply ADDIE, SAM, and Train-the-Trainer methodologies- Utilize WARS (wireless audience response system) through mobile phones, which allows me to engage, monitor, and track performance for each trainee throughout the training session - Manage design, delivery, and continuous improvement of the training program- Conduct needed assessments for trainees- Create and maintain a positive and professional learning environment- Monitor and measure training program effectiveness through course evaluations and assessments - Successfully trained the following departments: Procurement, Ship Marketing, Power Marketing, Basic Performance R&D, Project Management, Engineering Management, Hull R&D Engineers, Machinery & Piping Design, Electrical Design, Electrical Systems Design, Cabin Design, Systems R&D, and Performance R&D

Gabriel Property Management is a rental property management company that I created to demonstrate the love of Christ by offering quality affordable housing to all families. My responsibilities included:- Research market trends to ensure correct rent price to attract tenants to affordable housing - Lease tasks, which include: showing vacant units, following up with applicants, collecting applicant data, running background and credit checks, rent collection - Screen tenants according to the fair housing standards- Set rent price, adjust price as market dictates, determine security deposit requirements - Manage marketing in social media and classified ads- Respond to complaints and emergencies (maintenance request, noise complaints, etc.)- Procure vendors when necessary for maintenance repairs- Manage move-out inspections- Ensure adherence to landlord-tenant law and building codes in Oregon- Supervise contractors and subcontractors to ensure work is completed within quality standards- Manage budget and tenant records, which include: all income and expenses; list of all inspections, signed leases, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs, record of rent collection and insurance costs

SHI is one of the top 5 shipbuilders and oil rig producers in the world. I was responsible for creating training courses for SHI and their vendors. My responsibilities include:- Coordinate with upper-level management at Chevron, Exxon Mobile, Technip, SHI, DSEC and DSME to identify training needs for employees- Create employee profiles for new trainees through pre-course needs assessment survey, syllabus selection form, and situation submittal form, which I developed off the company’s provided training materials - Successfully worked with trainees from all over the world including, but not limited to, Omani Nationals, Norwegians, Nigerians, Americans, and, primarily, Korean Nationals - Management utilized test results to make decisions on what department employees would support - Average improvement of 12.4% on writing clarity - Implement new trainer evaluation metrics for trainees who completed my course - Received a majority of 5 out of 5 stars on evaluation forms over the course of my tenure- Complete monthly evaluations using a proprietary rubric for 15 groups of trainees with 10+ employees per group

ericgabriel.com is a training and staffing company connecting my network of corporations, public and private institutes, and families with skilled trainers, teachers, and tutors. My responsibilities include:- Create 9 milestones to identify potential clients, who can benefit from ericgabriel.com’s services- Interview, vet, and recruit business developers and trainers- On-board and train all new hires- Track milestones and data in Podio, a cloud-based CRM / HR / PM management system- Podio organizes data for training employees with automated processes thus leading to increased efficiency and higher ROI for clients - Lead generation and business development through cold calling decision makers at over 125 midsized to large trading and engineering companies- Worked with the Korean Government to obtain business lists - Negotiate contract terms and manage contracts with clients and service providers- Ensure regulatory compliance and provide visa processing as needed- Accounts receivable and payroll processing

The Okpo Gazette is a weekly newsletter published by DSME for expats living on Geoje Island. It consists of articles related to shipbuilding technology, oil & gas technology, current events, health and safety culture (HSE), and Korean culture. My responsibilities included:-Editing, proofreading, and copy-writing articles in a weekly publication with a reach of approximately 5,000 expats-Editing technical documents for senior level managers-Editing personal correspondence between the CEO and foreign counterparts-Editing scripts for promotional videos (http://youtu.be/rL021iMFlf8)-Assisting in the production of promotional videos

As of 2011, DSME was the 2nd largest shipbuilder in the world. They construct container ships, military vessels, and oil drilling rigs. My responsibilities included:- Train Korean engineers, inspectors, and managers at all levels how to communicate successfully with international sub-contractors, vendors, classification inspectors, and clients- Create training curriculum focused on problem-solving from actual situations that arose between DSME employees and their clients, vendors, and inspectors - Case studies were used to train the following teams: Project Management, Ship/Offshore Business, Production Strategy, Hull/Structural/Electrical/Outfitting/Offshore Design, Ship/Offshore Construction, Hull/Paint/Material Quality, Sea Trial, and Ship/Offshore Warranty- Train Omani nationals in upper management roles from Oman Drydock on best responses to cultural misunderstandings encountered when working with Koreans and other stakeholders (www.omandrydock.com)- Train Korean Nationals on best responses for cultural misunderstanding when working with Westerners- Collaborate with department heads on creating training practices- Create skills assessment and teacher evaluations measuring performance (www.ericgabriel.com/course-evaluation-results)- Interview and make hiring recommendations on 700+ prospective employees, which included creating interview questions relevant to each department - Utilize cloud-based technology to reduce data duplication between interviewers

Horizon Air is a regional airline based in the Seattle. It is the eighth largest regional airline in the USA, serving 42 cities in the United States, Canada, and Mexico. Horizon Air and its sister carrier Alaska Airlines are substantial codeshare partners of American Airlines and Delta Air Lines.I provided customer service to passengers and delivered cargo while multi-tasking flight departure times, baggage counts, and aircraft manifests to ensure a successful, safe, and on-time departure. Completing this job successfully required excellent time management skills, multi-tasking skills, communication skills, and problem-solving skills. My responsibilities included:-Participating in Lean Process Improvements to reduce delays. -Communicating effectively with flight crewmembers to ensure cargo arrived safely on-time.-Communicating with crewmembers of multiple airlines to ensure passengers coming from other carriers boarded their connecting flights.-Communicating with passengers in situations of distress (ie. flight connecting issue) by explaining our procedures.-Informing team members of flights that needed priority handling to prevent missed connections, lost baggage, or cargo.-Storing, scheduling, and delivering of commercial cargo on-time to connecting flights. -Managing conflicting priorities under tight deadlines without supervision in all weather conditions.-Operating pushback tractors/tugs to push airplanes into position before taxiing.-Operating tugs to haul baggage trailers.

Integrity Lending, LLC was a residential and commercial loan brokerage firm. The office consisted of 10 loan officers whom I collaborated with in order to customize their communication strategies with their respective clients. I was responsible for each loan officers client list which consisted of 1000s of borrowers. I managed campaigns to communicate offers that met requirements and filtered/mined data to achieve optimal response rates. At that time, the best program for CRM was called Goldmine, which was robust but required a computer programmer to use it effectively. After training myself how to use it, campaigns administered using Goldmine achieved a consistent 15% response rates resulting in a favorable return on investment for my employer. My responsibilities included: -Maintaining accuracy and security of CRM database of 10,000+ borrowers' private information.-Implementing marketing strategy with input from loan officers and CEO.-Copy-writing and designing proposals, presentations, events, brochures, newsletters, websites, and other collateral materials. -Designing and implementing automated email campaign sequences.-Sourcing vendors to fulfill goals set in marketing strategy. -Working independently without supervision. -Negotiating contracts with vendors to stay within tight marketing budget. -Managing massive database of clients, borrowers, and referral sources with Goldmine CRM software. -Creating data filters to deliver client-specific communications. Example Filters: (1) borrowers who closed loans 6 months ago, (2) borrowers who have received a particular mailer in the past, (3), borrowers who have a pending loan application. Each client received personalized messages based upon the data in the CRM database.-Developing system of tracking action items or tasks that needed to be completed before closing a loan.-Creating new data points to track and filter as needed.

Longevity Labs, LLC was one of the first online nutritional supplement companies to sell exclusively online. I was employed to build their customer base with no marketing budget. I was responsible for contacting major internet marketing companies to secure cost per action (CPA) contracts. CPA was a new concept at the time and required a lot of telephone sales and negotiating prowess. As you may know, CPA marketing means that as an advertiser you pay advertising fees on a per action basis. Actions can be defined as the desired or agreed upon outcome set by the advertiser. In my case, the sale of health supplements and/or the filling out of a form were the two actions that our company was interested in paying for. My responsibilities included:-Determining which scripts worked best when introducing our CPA affiliate program to increase our lead-to-prospect conversion rate and prospect-to-client conversion rate. -Cold calling leads daily to present our unique partnership opportunity.-Following up with leads on a regular basis.-Inquiring about leads' needs and goals to develop my negotiating strategy.-Negotiating favorable contracts terms and close deals.-Converting leads, prospects, and maintaining clients.-Updated lead follow-up pipeline and script to increase conversion rates.