Eric Garceau

Eric Garceau Email and Phone Number

Research Analyst at Hinduja Global Solutions Inc., @
Eric Garceau's Location
Peoria, Illinois, United States, United States
Eric Garceau's Contact Details

Eric Garceau personal email

n/a
About Eric Garceau

I am currently working with an authorized installer for Home Depot. I set up appointments with prospective kitchen and whole home generator customers, do measurements, site verifications, discuss installation quotes, and be on site if necessary and help resolve any issues which may arise.Originating at the customer level, am skilled in adapting communication with many different kinds of personalities. As I progressed at AFFINA and HGS in program coordinator and administrator rolls, I have gained added knowledge on both the administration and operations side of Customer Service/Call Center, as well as Consumer Electronics. Have thoroughly enjoyed acting as a conduit between the call center and consumer electronics industries, learning technical information and being able to restructure that to communicate clearly to end-users and professionals alike. I have taken on the additional responsibilities of direct reports, maintaining relationships and provided coaching and feedback. Specialties: Customer Service and Customer Relations (yes - I believe there IS a difference).Technical data gathering and analyzing / Technical troubleshooting.

Eric Garceau's Current Company Details
Absolute Construction

Absolute Construction

Research Analyst at Hinduja Global Solutions Inc.,
Eric Garceau Work Experience Details
  • Absolute Construction
    Field Representative
    Absolute Construction Jul 2015 - Present
    Manage kitchen and whole home generator installs for 5 Central IL Home Depot stores.
  • Hinduja Global Solutions Inc.,
    Research Analyst
    Hinduja Global Solutions Inc., Aug 2011 - Jul 2015
    Peoria, Illinois Area
    View
  • Affina
    Team Leader
    Affina May 2007 - Aug 2011
    View
  • Affina
    Customer Service Administrator
    Affina Apr 2004 - Sep 2007
    View
  • Affina
    Program Coordinator
    Affina Dec 2000 - Apr 2004
    View
  • Affina
    Customer Service Representative
    Affina Jul 1996 - Dec 2000
    View
  • Hitachi
    Team Leader - Affina - 800-Hitachi
    Hitachi 2000 - 2009
    View

Eric Garceau Skills

Call Center Customer Satisfaction Outsourcing Process Improvement Bpo Vendor Management Workforce Management Customer Experience Customer Service Operations Management Account Management Team Management Strategic Planning Forecasting Team Building Management Microsoft Excel Call Centers Coaching Product Development Crm

Eric Garceau Education Details

Frequently Asked Questions about Eric Garceau

What company does Eric Garceau work for?

Eric Garceau works for Absolute Construction

What is Eric Garceau's role at the current company?

Eric Garceau's current role is Research Analyst at Hinduja Global Solutions Inc.,.

What is Eric Garceau's email address?

Eric Garceau's email address is er****@****ina.com

What schools did Eric Garceau attend?

Eric Garceau attended Bradley University, Illinois Central College, Bradley University, Purdue University.

What skills is Eric Garceau known for?

Eric Garceau has skills like Call Center, Customer Satisfaction, Outsourcing, Process Improvement, Bpo, Vendor Management, Workforce Management, Customer Experience, Customer Service, Operations Management, Account Management, Team Management.

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