• Facilitate negotiation and settlement between disputing parties while using collaboration and creative problem-solving skills to reach a solution.• Attentive use of active listening and interpersonal empathy while assisting clients with varying levels of sophistication in mediation and legal matters.• Manage case load, correspondence, and tracking of each file via high attention to detail. • Use of superior communication, negotiation, analytical, and conflict resolution skills.• Maintain absolute confidence and privacy of clients.

• High familiarity with Title VII, Title IX, the Equal Pay Act, the Age Discrimination in Employment Act, the Civil Rights Act, and the Pregnancy Discrimination Act. Passing familiarity with ERISA regulations. • Attend live and telephone sessions as an observer initially, transitioning to co-mediator by the end of the term. • Lead over a dozen employment-related mediations.• Attentive use of active listening as well as interpersonal empathy while interacting with people of varying level of sophistication in legal and mediation matters. • Contact and educate employers, who are typically unfamiliar with mediation, about the mediation program.• Meticulous attention to detail while tracking progress on each file as it moves through the agency.

• Service Desk Tier 1 technical support (in-person walk-up, over the phone, and email) for faculty, staff, and students. Support issues include: break-fix; service requests; check-in/out of technology equipment; printer resolution; application access; how-to consulting on software packages, login/access issues, malware removal, mobile device support, etc.• Service Desk Tier 1 media support (At point-of-need, over the phone, and via email) for students, faculty, and staff.Support issues include: setting up media for classroom/meeting space/event; resolving media equipment and configuration problems; and checking in/out of media equipment.• Following Technology ticketing, security, and other administrative processes and procedures• Technical documentation. Creating and updating knowledge base documentation. Improve searching for content through tagging and association.• Part of a massive project to implement a campus-wide deployment of new computers to every faculty and staff member as well as all common areas.

* Offer exceptional customer service, focusing on the guest experience.* Manage multiple tasks at once while simultaneously juggling shifting priorities, yet maintaining an overall view of the big picture.* Follow strict health and safety standards and guidelines.* Apply complicated and detailed knowledge to increase sales.* Part of the "Green Team," an employee-driven movement to help make the Olive Garden ecologically friendly.* Recipient of the highly prized Gold Hospitaliano pin, given to only a handful of servers each year in recognition of outstanding customer service skills and incorporating the company ideals.

* Work under varying deadlines on multiple projects.* Edit for content, spelling, and flow.* Act as a sounding board for writers.* Edit both fiction and non-fiction pieces.

* Arranged and contracted freelance art and graphic work based on clients' needs.* Met deadlines as set forth by clients.* Used the Adobe Creative Suite to create a variety of illustrations, posters, and designs.* Ran and maintained all aspects of a small business, including bookkeeping and sales.

* Manage a 10,000+ member database, including data input and organizing entries.* Coordinate mass mailings.* Photocopy, file, and otherwise help maintain hardcopies of the database.* Open all membership-related mail.

* Responsible for inputting contracts, properties, and agreements into the company systems under strict deadlines.* In charge of processing image orders and facilitating communication between clients and the third party image vendor.* Completing projects as assigned by the senior sales administrator.

* Responsible for training and coaching the advanced pre-college team.* Assisted head coach in college duties, including attending all practices, trainings, and improving all skill areas.* Choreographed five separate routines for the spring water show and competition.* Seamlessly stepped in to take over all duties during a weekend-long performance and competition due to the head coach's hospitalization.

* Managed and maintained the language lab facilities for student use.* Handled A/V equipment, including the specialized language lab banks, computers, projectors, televisions, and digital recorders.* Did upkeep and troubleshooting on lab equipment.* Kept the lab open during designated hours.

- Maintain office hours for both drop-in and regular tutees- Assist students with difficulties in French studies at any level- Participate in weekly "French Table," where students could practice their conversational French