• Supervise, develop, and evaluate full-time conference coordinators/managers and business development personnel, actively supporting the growth and development of each staff member’s business line.• Assist business development manager with proposal preparations; provide coordination consultations as necessary, and support development of conference cost quotes.• Develop rapport and maintain close working relationships with campus departments, university partners, external clients, and community constituents. Act as the primary liaison for managing processes.• Evaluate conference/camp group complexities to effectively manage assignments; administer regular assessments of client experiences and manage solutions for improvement.• Work with IT and Application managers for operational oversight of conference management software, ensuring consistent and effective utilization.• Review and ensure the completeness and accuracy of conference contracts and supporting documents.

• Initiate SaaS sales, back to base, new logo, and client retention to reach an annual goal under 5%.• Build rapport through consistent conversations, track, and follow up on personal information to develop strategic and sustainable relationships with senior level contacts creating trust to deliver and implement viable solutions. • Collaborate with clients to create unique strategic goals based on understanding the desired business outcomes for 60 +accounts including client buy in with active engagement. • Generate additional annual renewal revenue through price increases averaging 140% and high of 579% all achieved through superior customer experiences delivering remote demos for 27 products to key decision makers. • Educate customers on software, increasing retention among 60+ accounts with 2 - 50+ users and provide customer support with an emphasis on customer appreciation and advocacy leading to higher renewal rates.• Quarterly organize and conduct 80+ account meetings as a subject matter expert for the global team and to deliver sales presentations, internal staff training, facilitating workshops, and advising the products team on features to help shape the product development roadmap.

• Managed 157 condominiums, studios, and homes through a Property Management Software (LiveRez) System Administrator and oversaw configuration to collaborate with the staff to train on increasing the utilization.• Understood the importance of direct collaboration with software support to troubleshoot and building team confidence in utilization of the software to empower to provide better customer service.• Increased bookings through management of booking website, added videos walkthroughs of the spaces and promoted direct bookings bypassing outsourcing to save company money.• Streamlined company operations through schedule modifications, application of process improvements, and collaboration with vendors to review contracts with a 25% savings through new delivery service.• Met with the individual owners to discuss goals of membership in management, coordinated with the 5 different departments to ensure that units were booked, cleaned, and maintained for a positive guest experience.• Saved time, money, and reduced human error by launching LiveManager software streamlining processes with tracking procedures progress and increasing accuracy in billing. • Implemented new inventory ordering process, resulting in an instant refund of $2,122.45 for past invoices and savings for future deliveries.

• Provided leadership and strategic planning to 5 departments, 70 staff, focusing on creating an inclusive holistic culture based on optimizing the guests experience with the product of service. • Coached and trained sales staff on best sales practices by utilizing strategic planning to ensure highest return for service provided. • Identified cost-saving opportunities increasing roles and responsibilities for night auditor to run numbers throughout night and increased guest satisfaction and forecasting.

• Increased sales by $300,000 to hit the $3 million target, created solutions to move from paper to digital, and increased profits by 30% assisting company to stay out of the line of credit for the first time in company history.• Hired and trained 11 employees and oversaw registrations, invoicing, budgets, and financial goals through innovative solutions to shift from paper to digital saving money that utilized to raise salary and retain staff. • Employed a mobile app to increase communication between departments and guest experience through real time updates on room status.

• Coordinated 120 annual events and guided 10+ technology team to ensure proper set-up of audio/visual equipment for annual events for 25,000 guests and assisted all stakeholders with operation of equipment. • Cultivated training courses for staff to increase efficiencies in troubleshoot issues and created a higher end level of experience for the quest with easy-to-use technology reducing the errors. • Generated sustainable business through effective customer service, raised $25K in funding, and event planned corporate retreats, weddings, and family reunions/activities.

Taejon Christian International School, Daejeon, South Korea, 8/2006 – 11/2010Residence Life Assistant, Teacher, Coach • Unique and rewarding experience working at an International School; most of the students held U.S. passports and were working towards moving to the U.S. for college.• Supervised 32 middle school students outside of the classroom and during trips abroad; also served as high school Basketball Coach, Physical Education Teacher, and Substitute Teacher for all subjects K5 – 12th grade.• This position required me to quickly learn, improvise, and assimilate. This required agile, flexible, and effective communication skills in working with students and other contacts who spoke (or were learning to speak) English as a second language.• I thrived on constant changes in location, culture, and challenges. I sought out new things and experiences. • Learned to adapt and work in a different culture. Accomplishments:• Changed cultural tendencies among the students that hindered them from succeeding.• Developed a program to raise money for the dorm by auctioning photos of students to parents.

(Summers)

(Summers sessions)