Elaine Fernando Email & Phone Number

Minneapolis, Minnesota, United States

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

National Capital Region, Philippines

• Handled complaints and highly escalated cases
• Worked closely with clients for program and process updates
• Conducted program and process updates roll out to the wider team
• Managed and resolved Fraud cases
• Managed the campaign’s Social Media page
• Acted as the Business Improvement Lead and supported the team all throughout the business needs

National Capital Region, Philippines

• Conducted outbound and inbound telephone sales calls for TelCo
• Provided appropriate plan presentation and sell the best internet plan.
• Processed Telco applications over telephone.
• Answered customer queries promptly and accurately.

National Capital Region, Philippines

• Conducted outbound and inbound telephone calls for an Airline Membership account.
• Processed membership enrollment over the phone.
• Answered members queries promptly and accurately over the phone, email, and web chat.
• Processed missing points claim and booking queries accurately.
• Assisted with quality assurance process as required.

National Capital Region, Philippines

• Conducted outbound and inbound telephone collections calls for a government student loan.
• Processed student loan applications over telephone.
• Answered borrower queries promptly and accurately.
• Provide appropriate payment options to keep their loans current.
• Entered customer payment information on the system accurately and completely.
• Assisted with quality assurance process as required.