Emily Medders Email & Phone Number

Seneca, Sc, Us

Established and led the Migration team for Therapy Brands moving customers from source platforms and vendors to the target destinations.

Added A2C to the portfolio of products I lead for Therapy Brands.Successfully launched Fusion into a new market 10x the size of its previous TAM two months ahead of schedule.Successfully implemented a new launch process for my specialty that led to higher end user engagement with new feature releases and more clear communication across the cross-functional team.

Greenville, South Carolina, United States

Led all product initiatives for Fusion Web Clinic, thera-LINK, and Therapy Brands' Video Service. Took ownership of product for Telehealth in February of 2020 at the advent of the COVID-19 crisis. Successfully launched telehealth integrations into multiple products within the Therapy Brands portfolio by July 2020.Successfully implemented Azure DevOps as a centralized tool for tracking product and engineering work for my team.

Greer, Sc

Created and led Fusion's first product team through Fusion's acquisition by Therapy Brands in Spring of 2018. Managed all product team functions including research, design, launch, and education. Successfully launched a full system rewrite. Established a productive relationship between the product and engineering teams.

Led all customer facing teams including Support, Customer Success, Billing Services, Product R&D, and Education. Managed staffing of each sub-team to support growth and produce excellent results. Designed and implemented SOPs for all sub-teams to increase productivity while delighting customers. Standardized the path to research common questions, issues, and features and communicate them to the engineering team.

Created and implemented a process for manual testing as the first full-time quality assurance specialist at Fusion Web Clinic. Received and verified bugs reported from our support team, then documented them for our development team. Tested and validated features and fixes from our development team. Provided technical representation during sales demonstrations, and managed VIP customer relationships as larger initiatives were launched.

Greenville, South Carolina Area

Established standard support processes as the first full-time support specialist for Fusion Web Clinic. Set the model for establishing successful, long-term support relationship with customers and creating a consistently friendly and caring support atmosphere.Served as pre-product for the company by documenting and tracking feedback requests and identifying and validating bugs for our development team.Set the foundation for educating our customers by creating and maintaining a… Show more Established standard support processes as the first full-time support specialist for Fusion Web Clinic. Set the model for establishing successful, long-term support relationship with customers and creating a consistently friendly and caring support atmosphere.Served as pre-product for the company by documenting and tracking feedback requests and identifying and validating bugs for our development team.Set the foundation for educating our customers by creating and maintaining a customer knowledge base. Created customer education content for software updates and releases. Show less

Pickens, Sc

Created a safe, encouraging environment to effectively teach 6th grade math course materials to all students. Successfully integrated literacy strategies into daily lesson plans to encourage literacy in a non-traditional format.Coached the inaugural Mathletes team at Pickens Middle School.Enabled the use of technology in classrooms prior to school-provided devices by coordinating the Bring your Own Device initiative for 6th grade, providing tech support to and training teachers,… Show more Created a safe, encouraging environment to effectively teach 6th grade math course materials to all students. Successfully integrated literacy strategies into daily lesson plans to encourage literacy in a non-traditional format.Coached the inaugural Mathletes team at Pickens Middle School.Enabled the use of technology in classrooms prior to school-provided devices by coordinating the Bring your Own Device initiative for 6th grade, providing tech support to and training teachers, and registering various student devices. Show less

Provided end-user support and training for medical credentialing, call center, quality, and optometric office software based on SQL databases. Worked with end users to troubleshoot and resolve software issues over the telephone and via a web-based remote desktop control tool.Decreased the time from hire to meaningful contribution for new support team members by creating an onboarding training model.

Engineering And Science Education Department

Conducted analysis of journal and interview data for education research, including data compilation, transcription, coding & thematic analyses. Established and documented methodology for statistical analysis of coded data using Nvivo, SPSS and R (statistical software)—documentation is still in use by the research team. Developed graphical methods to display research findings. Research resulted in two conference presentations and papers, and a journal paper (in preparation for submission to the… Show more Conducted analysis of journal and interview data for education research, including data compilation, transcription, coding & thematic analyses. Established and documented methodology for statistical analysis of coded data using Nvivo, SPSS and R (statistical software)—documentation is still in use by the research team. Developed graphical methods to display research findings. Research resulted in two conference presentations and papers, and a journal paper (in preparation for submission to the Journal of Research in Science Teaching) Show less