Michael Astuto Email & Phone Number

Wesley Chapel, Florida, United States

Tampa, Florida, US

• Partner with VP's and Managers to scale the GTM org with data-driven process improvements.
• Manage a team of analysts to work cross functionally within the org to generate industry leading insights.
• Optimize sales strategy and execution, evaluate emerging market opportunities.
• Liaise with finance managers for revenue & financial reporting, ensuring smooth transfers of data.
• Assist with the creation and administration of company commissions and bonus plans for the sales org.
• Support sales in day to day reporting needs; Track sales activities, productivity metrics and sales statistics.

Tampa, Florida, US

• Establish KPIs and evaluate results across Sales, Operations, Finance, and Customer Experience.
• Create and manage insights dashboards across Salesforce/Einstein, Power BI and SSMS.
• Partner with Financial Analyst(s) for revenue & financial reporting for Sales & Prof. Services.
• Work with C-Suite and Leadership teams to set goals and track progress across departments.
• Assist with capacity modeling, budget planning and tracking across CX and Sales Ops org.
• Understand key business drivers to analyze and resolve business operations issues.

Santa Clara, CA, US

• Owned and managed the global marketing organizations key target metrics, true north.
• Created and established the global marketing org multi-touch attribution program.
• Established lead life-cycle and best practice funnel acceleration processes.
• Analyzed funnel to conversion metrics to identify key business levers.
• Created a single source of truth on key initiatives in SFDC, Tableau, DOMO and Google Analytics.
• Created and our “Source, Influence, and Value” (SIV) marketing ROI program utilizing Lean Data.

Santa Clara, CA, US

• Created Marketing & Sales pipeline coverage, lead lifecycle, and revenue forecasting models.
• Owned global Marketing metrics, managing SFDC, Tableau, Domo, and Marketo dashes.
• Responsible for the creation and implementation of scalable Marketing Operations processes.
• Create and Maintain Executive level Marketing Scorecard, consolidating KPI’s from multiple tools.
• Facilitate Executive Level meetings to report and propose course correcting process changes.
• Develop programs and tools used to increase Lead Funnel velocity and quality to sales team.

Solon, OH

• Analyzed sales and product data to create evaluation programs, optimizing sales team time.
• Responsible for the creation of a national retention program to stop customer loss though data.
• Leveraged predictive analytics models to interpret our data, guiding decision making efforts.
• Facilitated exec level meetings to guide and propose process changes, based on data insights.

Solon, OH

• Analyzed and categorized customer insight trends to guide optimizations for the sales team.
• Monitored client sales, GPO, and Distributor data to forecast trends in executive level summaries.
• Reached out to high value clients to foster goodwill and client growth.
• Utilized collected data from clients to build a predictive retention program for the sales team.

St. Louis, MO, US

• Served as point of contact for upper management on trending escalation issues.
• Delivered a one call resolution in highly escalated situations that required additional attention.
• Ensured critical deadlines met and products processed in an appropriate time frame for delivery.
• Provided coaching opportunities and feedback to first line customer service representatives.

St. Louis, MO, US

• Coordinated efforts and communications between multi-state dispensing pharmacies.
• Resolved claim disputes and followed up with patients to resolve escalations.
• Coached inbound CSR's on how to prevent further escalations by reviewing previous calls.
• Supported call taking agents by coaching to SOPs.

Tampa, Florida, US

• Developed calling action plans, generated leads, and proposed gift outlines for staff.
• Increased donations of nearly $30,000 for the University of South Florida.
• Excelled in speaking in scripted requirements and impromptu speech to maintain call flow.