Michael Astuto Email & Phone Number

Wesley Chapel, Florida, United States

Tampa, Florida, Us

• Partner with VP's and Managers to scale the GTM org with data-driven process improvements.• Manage a team of analysts to work cross functionally within the org to generate industry leading insights.• Optimize sales strategy and execution, evaluate emerging market opportunities.• Liaise with finance managers for revenue & financial reporting, ensuring smooth transfers of data.• Assist with the creation and administration of company commissions and bonus plans for the sales org.• Support sales in day to day reporting needs; Track sales activities, productivity metrics and sales statistics.• Use BI tools and SFDC to manage the monthly sales reporting and forecast process.• Manage process behind customer hand-off: Marketing, Sales, Implementation, Client Success, and Support.• Assist with overall business operations management of the CX org; Including capacity and budget planning.• Work with VP's and managers to create goals and develop mechanisms to track progress.

Tampa, Florida, Us

• Establish KPIs and evaluate results across Sales, Operations, Finance, and Customer Experience.• Create and manage insights dashboards across Salesforce/Einstein, Power BI and SSMS.• Partner with Financial Analyst(s) for revenue & financial reporting for Sales & Prof. Services.• Work with C-Suite and Leadership teams to set goals and track progress across departments.• Assist with capacity modeling, budget planning and tracking across CX and Sales Ops org.• Understand key business drivers to analyze and resolve business operations issues.• Manage customer outreach processes and analytics, including Net Promoter Score (NPS).• Own monthly board reporting for Professional Services, Customer Experience and Sales.• Partner with leadership to develop & implement best practices, processes & procedures.• Manage processes for handoff between Sales, Implementation, Client Success, and Support.

Santa Clara, Ca, Us

• Owned and managed the global marketing organizations key target metrics, true north.• Created and established the global marketing org multi-touch attribution program.• Established lead life-cycle and best practice funnel acceleration processes.• Analyzed funnel to conversion metrics to identify key business levers.• Created a single source of truth on key initiatives in SFDC, Tableau, DOMO and Google Analytics.• Created and our “Source, Influence, and Value” (SIV) marketing ROI program utilizing Lean Data.• Automated weekly Tableau summaries, tracking pipe and revenue targets for global exec teams.• Built C-Level facing dashboards in DOMO tracking high priority initiatives for leadership.

Santa Clara, Ca, Us

• Created Marketing & Sales pipeline coverage, lead lifecycle, and revenue forecasting models.• Owned global Marketing metrics, managing SFDC, Tableau, Domo, and Marketo dashes.• Responsible for the creation and implementation of scalable Marketing Operations processes.• Create and Maintain Executive level Marketing Scorecard, consolidating KPI’s from multiple tools.• Facilitate Executive Level meetings to report and propose course correcting process changes.• Develop programs and tools used to increase Lead Funnel velocity and quality to sales team.• Reviewed quarterly ROI and product ASP trends by campaign sources.

Solon, Oh

• Analyzed sales and product data to create evaluation programs, optimizing sales team time.• Responsible for the creation of a national retention program to stop customer loss though data.• Leveraged predictive analytics models to interpret our data, guiding decision making efforts.• Facilitated exec level meetings to guide and propose process changes, based on data insights.

Solon, Oh

• Analyzed and categorized customer insight trends to guide optimizations for the sales team.• Monitored client sales, GPO, and Distributor data to forecast trends in executive level summaries.• Reached out to high value clients to foster goodwill and client growth.• Utilized collected data from clients to build a predictive retention program for the sales team.

St. Louis, Mo, Us

• Served as point of contact for upper management on trending escalation issues.• Delivered a one call resolution in highly escalated situations that required additional attention.• Ensured critical deadlines met and products processed in an appropriate time frame for delivery.• Provided coaching opportunities and feedback to first line customer service representatives.

St. Louis, Mo, Us

• Coordinated efforts and communications between multi-state dispensing pharmacies.• Resolved claim disputes and followed up with patients to resolve escalations.• Coached inbound CSR's on how to prevent further escalations by reviewing previous calls.• Supported call taking agents by coaching to SOPs.

Tampa, Florida, Us

• Developed calling action plans, generated leads, and proposed gift outlines for staff.• Increased donations of nearly $30,000 for the University of South Florida.• Excelled in speaking in scripted requirements and impromptu speech to maintain call flow.