Erin Prior Email & Phone Number

Edinburgh, Scotland, United Kingdom

*Assisting businesses and residents with deliveries *Traffic management of loading bay area*Informing the public of road closures and tramworks

Edinburgh, United Kingdom

My role at Flavours Holidays involves a wide variety of tasks and duties across the business, within the Customer Experience, Operations and Digital Marketing teams.In this, I was responsible for:*Providing outstanding customer service*Intricate product knowledge*Communicating with and assisting customers post-sale to organise their flights and private transport*Organising staff travel across UK, Italy and Spain, and ensuring costs are in line with budget thresholds*Content creation and management for blog, website, print and social media*Event management for our exclusive events and holidays*Creation and implementation of business processes aligned with new IT systems*Continuous improvement of business processes and efficiencies within the Customer Experience and Operations departments

Edinburgh, United Kingdom

As Sales & Accommodation Manager, I managed a Sales team of 10 and an Accommodation team of 3. My main role was to ensure company customer service standards are met in order to maximise tour sales, and to ensure our numerous multi-day tours and their accommodation are handled effectively and efficientlyThere are a number of skills and duties required in this role, as follows:*Providing outstanding customer service *Intricate product knowledge *Enquiry handling*Communicating with multiple stakeholders*Relationship management with both customers, staff, and suppliers*Complaints handling & reduction of complaint escalation*Cash handling *Management, hiring & training of all sales and accommodation staff*Creation & implementation of new training process*Managing rota & holiday requests*Achieving Sales and Accommodation KPIs, as an individual and a team*Implementation of Individual Performance Programme*Monitoring sales & conversion rates*Ensuring accommodation costs are in line with budget thresholds*Preparation of monthly reporting and payroll*Social media managementThe professional achievement of which I am most proud is the development and implementation of a new training program for the sales department within this role, which was extraordinarily successful in increasing employee efficiency and motivation, as well as dramatically increasing annual direct sales.Within this role, I was also responsible for a number of other business areas including:*Building and maintaining B2B relationships with a variety of business stakeholders*Creation and implementation of the following processes - Shop & Accommodation training - Feedback policy & complaints handling - Travel trade - Business processes aligned with new IT systems *Communicating with the IT team in the design and development of all IT systems and their testing

Edinburgh, United Kingdom

*Training, and scheduling of a Sales team of ten*Responsible for maximising tour sales and ensuring company customer service standards are met*Prepared management reports of monthly sales and KPI achievements.*Assisted with business operations*B2B sales*Created a new training program for new starts, successfully implemented in 2017

Edinburgh, United Kingdom

*Providing outstanding customer service*Timely and efficient tour despatch*Intricate product knowledge *Enquiry handling*Complaints handling*Cash handling and banking*Achieving sales KPIs, as an individual and a team

Edinburgh, United Kingdom

I held the role of Guest Relations Manager for the company’s TripAdvisor for one year, which involved following up on both positive and negative reviews and responding appropriately. A later addition to this role was the management of a new email feedback system, which involved the development of an appropriate process for timely response and investigation of all feedback received.I also worked on improving the digital marketing of the company, a temporary role which included managing the company’s Instagram page, being the first port of contact for travel bloggers and lifestyle influencers, managing the administration of the company’s other social media (Facebook and Twitter).

Wollongong, Australia

Outbound cold- and warm-calling residents in target areas in order to offer an invitation to a free property investment seminar run by the company or an in-home service on the same subject.

Wollongong, Australia

*Providing first-class customer service*Enquiry & complaint handling*Marketing & merchandising*Stock replenishment*Stock taking*Cash handling*Maintaining store security measures*Comprehensive understanding of company policy and products*Training new staff JB HiFi Wollongong Central was an extraordinarily busy store, serving hundreds of customers a day during the Christmas season. In this, it was often a high pressure environment that required a flexibility, a cool head and the ability to efficiently multi-task.Throughout my time in this role, I actively sought training in other sections of the store, to the point where I regularly assisted in other departments such as the Software and processing teams. My knowledge and understanding of the store resulted in my being responsible for the training of the Counter and Software staff for the opening of a new store in Stocklands Shellharbour, where I also worked for the Christmas period of 2013-2014.