Erika Guzman Email & Phone Number

- Achieved staff retention rate of at least 90% through effective recruitment, training, and engagement strategies- Successfully reduced operating costs by 10% within the first fiscal year without compromising the quality of care.- Improved resident and family satisfaction scores by 15% through the implementation of personalized care plans and regular feedback mechanisms.

Himrod, New York, United States

Managed casual fine dining restaurant with lakeside location into +1M in sales, leading restaurant staff within high-pressure, high-volume, fast-paced environment and confirming quality customer service standards maintained. Drove opening and closing operations, supervising both front and back of house staff and resolving issues quickly to ensure smooth operations. Cultivated positive customer relationships with focus on client retention and positive customer reviews.• Reconciled and analyzed financial reports, overseeing budget management and strategizing sales, marketing, and growth initiatives.• Piloted inventory management, overseeing supply procurement and inventory control.

Keuka Park, New York, United States

Spearheaded operations for high-volume restaurant, leading team of 65 associates and providing coaching and informative feedback. Managed daily team activities, directing workflow, prioritizing assignments, and delegating tasks. Facilitate staff meetings, oversee inventory management, and lead performance improvement across organization, motivating through accountability and clear expectations. Confirm high quality customer service standards maintained to provide outstanding customer experience.• Scaled team in preparation for grand reopening, hiring and training 50+ new team members across all departments. • Directed team training, providing instruction on food and beverage knowledge, health and safety standards, and customer service skills.

Geneva, New York, United States

Supported restaurant operations management, scheduling personnel and guiding floor activities to confirm complete coverage across all stations. Provided friendly and professional customer service leading team through full opening and closing shifts. Served guests in person and coordinated server orders, arranging workflow and multi-tasking to ensure timely orders and excellent customer satisfaction.• Exceeded monthly sales goals, consistently surpassing minimum of 20% by directing increased training for front of house staff on upsell techniques.• Communicated with customers to provide customer support if problems arise and ensuring effective issue resolution.

Arlington, Virginia, United States

Supervised coworkers during shifts, was given solo bartending shifts, assisted opening of multiple restaurants for Champps Americana, and all other duties that were needed

Washington, District Of Columbia, United States

Managed pub shift operations and administration including, supervising staff (30+ employees) and responsible for team development communications, sales, profit, cost control management, supervision and scheduling bartenders, servers, responsible for inventory, stocking, ordering and sanitation of front of the house/bar

Crystal City, Virginia, United States

Directed thriving restaurant location with sales over +1M, leading restaurant staff within high-pressure, high-volume, fast-paced environment and confirming quality customer service standards maintained. Drove opening and closing operations, supervising both front and back of house staff and resolving issues quickly to ensure smooth operations. Cultivated positive customer relationships with focus on client retention and positive customer reviews.• Reconciled and analyzed financial reports, overseeing budget management and strategizing sales, marketing, and growth initiatives.• Piloted inventory management, overseeing supply procurement and inventory control.

Employee scheduling, coaching and development, safety and security, and managed 8-12 employees per shift. Interviewed, hired, and trained all new employeesDrove restaurant operations (3 locations, over 500,000 a year in revenue at all locations), directing resource management, vendor management, and brand management. Developed and implemented effective process to drive efficiency and productivity across location. Led staff development and performance improvement, motivating through accountability and increased training opportunities• Managed recruiting, interviewing, and hiring of all employees, developing effective training program to optimize team performance. • Tracked operational budgets to ensure top financial performance, minimizing costs while confirming quality standards and outstanding customer experience.