Ehab Askar Email & Phone Number

Cornish El Maadi, Cairo Egypt

- Provide implementation & supporting for CEMEX Network Infrastructure in Cairo HQ , Assiut Cement Plant and all Ready-Mix Sites in Egypt.- Provide Network Documentation including L2 & L3 topology and IP Address Map.- Provide Network Discovery & Inventory (Network Audit)- Participate in implementation of network Migration Project and Participate in the preparation of Low Level Design LLD & Network Migration Plan NMP & Acceptance Test plan ATP for Network Migration.- Configuration & Supporting L2 & L3 switched environments.- Provide Troubleshooting for WAN services.- Provide Support for Wireless LAN.- Provide Network Performance Monitor, Bandwidth Monitoring and Utilization and Network traffic Monitoring and Analysis Using :-1- Solarwinds.2- CyberGauge.3- PRTG Network Monitor.

Cairo, Egypt

• Technical Support engineer for the Internet including user’s problem.• Handling customer inquiries, complaints, and ADSL Technical Problems.• Running first level troubleshooting steps.• Isolate customer problem and handle escalations to appropriate support team level.• Provided efficient solution of the customers‘ problems.• Expertise in ADSL and LAN networks design • Excellent Presentation skills and communication skills. • Technical Coaching: Ensuring proper technical development of new staff skills. • Reporting unsolved cases to expert support team, follow up with them & making a clear handover.

- Maintenance of computers in all departments of the company- Follow-up monthly for computers and resolve any problems if found- Implementing internal networks linking servers , printers and problem-solving if found- Monitoring and Troubleshooting the Network.- Secure internal and external network .

- Technical Support engineer for the Internet including user’s problem.- Understand the impact of technical problems on connectivity services and Find an alternatives solution to ensure services availability and stability for Customers.- Modem router configuration (ADSL) & DSLAMs.- Manage Call Center department.