Ehab M. Email and Phone Number

VMware and infrastructure administrator. Complex problem solver. Communications Consigliere.

Vmware Datacenter Management.Disaster Recovery Planning and Testing.Infrastructure Support.- Migrated Symantec Enterprise Vault from 2003 to 2012R2 platform and upgraded the Server application- Migrated XMedius Fax server from 2003 to 2012R2 Server platform- Migrated various other financial systems from 2003 to 2012R2 platforms- Multiple SQL 2008R2 and SQL 2012R2 servers migrated. - Built a 2012 Microsoft Systems Center Configuration Management platform server on Server 2012 R2 and managed all the client Rollout, planning, package deployments and patching- Configured a new DELL SAN as a mirror. Migrated over 75 VM's to the new SAN in January 2015- Upgrades and patching of ESXi 5.5- Installed VMware Site recovery manager. Deployed and configured.- Built new VCenter server. Configured to work with database from the old server.- Planning and installation of an Exchange 2013 Database Availability Group- Regular Disaster recovery scenarios performed. Fail-over to Colocation sites. Planning and testing- Project Management, PCI compliancy and Root Cause Analysis documentation

- VMware Administration & Datacenter Management.- Server 2008R2/Server 2012 Design, Installation and Implementation- Terminal Server, SQL Design, Installation and Implementation.- Server Migrations- Escalation Engineer providing Server support to Tier 1 & Tier 2 technicians.- Infrastructure Support to clients in the South Carolina area and beyond.- Mailstore Certified Archive Specialist.- Veeam Certified Engineer

Employed by a Data and Voice Service Management company. Managing a cloud service comprising of multiple host servers running approximately 50 virtual servers for clients in the Healthcare and Government sectors. I also take part in a monthly 24/7 rotation for the City's Emergency Call Center, supporting Fire, Police and Medic departments to ensure minimal interruption to their critical systems and responding to emergency system outages.During my time here I have solely been responsible for building and installing this virtual environment as well as the OS installation and configuration.Total number of end users would amount to between 500-1000 • Cloud management• Remote and Onsite support technician• Server migrations and installations• Server 2008/Terminal server/ Exchange 2010 Installation, troubleshooting• Server/Exchange administration for all clients• SQL Server 2008 Installation, configuration and administration• Vmware/Vsphere Server installation, migration and administration• Data Center out-of-hours maintenance• Firewall/WLAN Installation and configuration• Desktop/Server/Network troubleshooting and support.• Working with 3rd party vendors for problem resolution• ShadowProtect offsite backup configuration/administration• Labtech MSP Administrator• Basic Cisco router configuration/troubleshooting

Senior server engineer to deal with various hardware and OS troubleshooting issues. Consultancy for firms that have no on site IT staff and require solutions fitting their needs and thereafter supporting and maintaining their IT infrastructure.• Senior Server Engineer - Hardware and Operating System troubleshooting • EPOS (Electronic Point of Sale) support retail stores and the hospitality industry• I.T. Consultancy • Site Surveys• Rollouts and new installs• Support and maintain IT infrastructure• Install and configure routers, firewalls and security solutions• Install Windows 2003 back office servers, Active Directory and Exchange 2003• Troubleshoot desktop and laptop hardware and operating systems issues• Terminal Services, Network Health Checks, VPN, Antivirus and Network security• Novell, Linux and UNIX • 2nd and 3rd line Customer Technical Support Desk

Worked for an IT maintenance support company. I was part of a team of 15 field engineers and 5 onsite engineers supporting small, medium and enterprise businesses ranging from small offices with 2 or 3 end users to large enterprise infrastructures of over 500 users global. Clients included McCormick UK, Herbalife Europe and Americas, Weightwatchers and National Rail.• Field Service Engineer for a systems reseller• Parts replacement• Onsite printer fault diagnosis and repair• Operating System installation, servers, desktops, laptops• Onsite Support, Network/Server Support, Customer Services Supervisor on the Service Helpdesk • Lotus Notes, MS Exchange, Win2000 Server/Professional, WinXP, Novell, Citrix, ADSL, RAS, Symantec, MacAfee, Arcserve, Backup Exec, Symantec Ghost, VNC