Erik Hamelink Email & Phone Number

Amstelveen / London

Drive financial processes to support the Business Change function as a whole, supporting project and programme finances e.g:- Expense reporting and analysis- Benefits management framework development- Project capitalisation- Project cost allocation based on time sheets and invoices in IT and Business ChangeLinking pin to the Finance function.Team leader of.

Amstelveen / London

Manage operational activities of the PMO through coordination of of team members and engagement with stakeholders. Collate, analyse and present portfolio information to stakeholders. Ensure timing and quality of reporting. Implementation of operational changes agreed with the PMO manager, including improvement of process and tools. Focus on project cost.

Amstelveen

Prioritisation of project and BAU activities for the Business Analyst team, in line with business targets and project deliverables.Drive the process to select and approve quarterly release scope, in consultation with the client organisation. Obtain business release acceptance through coordinated test activitiesEnsure compliance with policy and process.

Amstelveen

Define, implement and monitor SLA's with external vendors and Amlin Group delivery teams.Organise service reporting and IS - Business relationships.Focal point for IT risk and compliance.

Contract and Commercial activities to implement a new global contract for Service Desk, Field Services, Collaboration Services.Focus on Europe, non core services, financial processes (measurement of Resource Units, Billing), review and analysis of CCN's and various contract deliverables.

Contract and Vendor management for Servicedesk, Field Services, Backoffice with global infrastructure outsourcing partners. Responsibility for the implementation of Governance structure and execution thereof. Close cooperation with operational Service Owners and Procurement.

Contract management for the delivery of European Desktop Infrastructure services in initial outsourcing deal: contractual, governance, billing. Leading process improvements: implementation of a workflow system to handle Service Requests.

Development of a European RFP for the provision of various IT services and the following selection and negotiations. Responsible for the creation and agreement of the transition plan with the supplier. Completed the transition of 25 local IT Service teams in continental Europe to a central, external, service.Close cooperation with a network of local.

IT services manager: Helpdesk, Deskside, Backoffice. Initial steps to offshore backoffice to Poland. Active in European project to integrate and outsource infrastructure services.

Accountable for the daily operations of the ERP system and satellite applications that processed transactions for BP Netherlands, BP Belgium en joint ventures.Closely involved in an outsourcing initiative for application support.

P3O Foundation, Project Portfolio Management

Process Improvement, Quality Management

Prince2 Foundation, Project Management

Itil V3 Expert, Service Management

Esourcing For Client Organisations

Service Manager, Itil, Service Management, V2