Harish Nair Email & Phone Number

Chennai, Tamil Nadu, India

Heading the administrative vertical for Pan India

Bengaluru, Karnataka, India

Managing customer service and operations for Karnataka

Chennai, Tamil Nadu, India

Chennai Area, India

Key Responsibilities:----------------------------------◘ Piloting the entire range of Functions pertaining to Retail Loans for the Southern Region.◘ Responsible for processing of retail loans applications as per SLAs.◘ Monitoring the Applications of various Accounting Standards as per requirements.◘ Ensuring implementation of latest KYC/AML norms, reporting of abnormalities and implementation of various checks and balances for adherence of the same.◘ Monitoring of… Show more Key Responsibilities:----------------------------------◘ Piloting the entire range of Functions pertaining to Retail Loans for the Southern Region.◘ Responsible for processing of retail loans applications as per SLAs.◘ Monitoring the Applications of various Accounting Standards as per requirements.◘ Ensuring implementation of latest KYC/AML norms, reporting of abnormalities and implementation of various checks and balances for adherence of the same.◘ Monitoring of applications of retail loans from disbursal till archival.◘ Mediating with various Group Stakeholders & External Stakeholders, apart from Auditors (RBI, Statutory, Internal, SOX).◘ Formulating diversified controls to reinforce the Process and Review of Existing Processes on a consistent basis. ◘ Steering the Preparation of various MIS Reports to present the same to the Senior Management. ◘ Managing various Projects pertaining to IT issues to bring about Automation in the Processes Show less

Calicut Area, India

Key Responsibilities:----------------------------------◘ Reported to the Zonal Manager and monitored a team of 45.◘ Responsible for Customer Service, Risk, Admin, Operations, and Underwriting Functions for North Kerala. Spearheaded the setting up operations in North Kerala for ICICI Prudential.◘ Managed Proposals for specific Processes & System Improvements, impacting Customer Service, while performing customer satisfaction studies, and overseeing Quality Service Audits.◘… Show more Key Responsibilities:----------------------------------◘ Reported to the Zonal Manager and monitored a team of 45.◘ Responsible for Customer Service, Risk, Admin, Operations, and Underwriting Functions for North Kerala. Spearheaded the setting up operations in North Kerala for ICICI Prudential.◘ Managed Proposals for specific Processes & System Improvements, impacting Customer Service, while performing customer satisfaction studies, and overseeing Quality Service Audits.◘ Ensured persistency & retention of Customers, while undertaking customer Interaction initiatives to enhance customer Engagement.◘ Administered Up-selling & Cross-selling of Products, sustained Service Standards by formulating Effective Processes utilizing Methodologies such as Six Sigma and LEAN.◘ Conducted Branch Audits and ensuring Compliance actions, along with Product Roll-outs, and Process Implementations.◘ Offered Constructive Feedback, while identifying team’s Training & Development Needs and imparting Internal Trainings at Recurring Intervals as per the requirements. ◘ Directed the Vendor Management operations, encompassing the entire branch’s Administration and Expense Show less

Gurgaon, India

◘ Conducted Credit Appraisals/Risk Evaluation for Mortgage Loans, Scrutiny, and Analysis of Documents (Income/Debts/ Assets) to evaluate the Repaying Capacity of the Applicant.◘ Arranged for Quality Checks for the Team Members, and Training Sessions for the New Recruits.◘ Appraised and modified the Individual/Process Performance by means of MIS Reports/Quality Tools/Counseling.

New Delhi Area, India

◘ Retail banking operations of savings and current accounts, cash management services.◘ Remittances both domestic and international◘ Foreign exchange transactions including RBI reporting.

New Delhi Area, India

◘ Audit of central Public Sector Undertakings.◘ Audit Team leader.◘ MIS reporting to HO and Regional Office.

Pg Diploma In Cricket Management, Cricket Management

Pg Diploma In Finance, Banking, Corporate, Finance, And Securities Law

Pg Diploma In Management, Finance And Financial Management Services

Master'S Degree, Accounting And Finance

Bachelor'S Degree, Accounting And Finance

Education record