Eduardo Heras Email & Phone Number

Irvine, California, US

Redmond, Washington, US

• Provide technical expertise and act as a trusted advisor on the Microsoft Advertising platform ($11B) to aid Tripadvisor, Airbnb, and travel clients to deliver business strategies, technical solutions, and.
• Serve as the single point of technical contact between clients and 2 internal engineering organizations and business groups to increase client platform engagement and improve operational efficiency leading to a 25%.
• Design and deliver key insights and performance analytics to $2.5M+ clients via custom Python and SQL queries in Microsoft’s database leading to product adoption and boosting advertising spend by 12% advertising
• Collaborate with sales teams to identify client business strategies and help execute technical plans to implement digital marketing solutions that promote sales of advertising and ad engagement in the client’s account

Seattle, WA, US

• Contributed to over 5,000 Global Microsoft partners’ success by providing training and support of complex technical questions regarding cloud migration into Azure Cloud technology allowing them to better manage their.
• Effectively managed the partner relationship to empower partners to succeed in simplifying cloud operations by leveraging Skykick technology and adoption of Azure Cloud products, increasing efficiency and improving.
• Collaborated with engineering, sales, and operations to ensure prompt Tier 2 escalation support to alleviate platform and account issues to guarantee service continuity and secure partner retention

Seattle, WA, US

• Enable partners to fully realize their business outcomes in Cloud products and service solutions by providing technical support and education in both Spanish and English

Dallas, Texas, US

• Certified successful client compliance of 100+ clients with environmental policies and limits by collecting and analyzing 100+ field samples through EPA Testing methods
• Analyzed data obtained through field samples by collaborating with a 6-person team in conducting qualitative and quantitative testing to provide accurate and actionable environmental testing results for the client

Austin, TX, US

• Ensured compliance of small to large businesses of federal and state environmental regulations resulting in 250+ noncompliance final enforcement penalty fines

Austin, TX, US

• Supported a department of 85 members with technology problems and served as a liaison with Information Technology Services Unit to facilitate the work of the teams
• Coordinated departmental events and was responsible of a successful outcome by organizing and planning

Austin, TX, US

• Executed 21 investigations to ensure entities are meeting Texas’ environmental regulations
• Reviewed 136 incidents for compliance with the agency’s norms and regulations
• Participated in 3 agency training events (Emergency Response, Biowatch, Field Operations)