Elfirda Esti Email & Phone Number

Melbourne, Victoria, Australia

Project Management:- Led the 2022/2023 and 2023/2024 APEC-Australia Women in Research Fellowship programs, overseeing the entire project lifecycle including recruitment, travel support, and grants management for 40 female researchers from APEC economies.- Managed the 2023/2024 APEC Women’s Business Activator program, coordinating recruitment, travel arrangements, and event management for 18 businesswomen from APEC economies.- Managed the logistic arrangements for Australia Awards in Indonesia - Women-led MSMEs - Ready to Export Short Course for 25 female participants from Indonesia to attend a 2-week short course in Melbourne and Sydney, including acting as the group's welfare officer throughout the program duration.Travel Management: - Assisted with domestic and international travel requirements for the Centre.Process Improvement:- Proactively liaised with internal and external stakeholders to clarify processes and achieve workable outcomes.Financial Management: - Actively involved in project budgeting and financial acquittal.Monitoring & Evaluation: - Participated in monitoring and evaluation processes using statistical platforms such as Ms Forms, Qualtrics, and PowerBI.Social Media and Web Platform Management: - Created promotional materials for recruitment activities and posted them on LinkedIn and WhatsApp groups.General Support: - Contributed to the Centre's projects, strategic planning, business development (including bids and tender submissions), and various initiatives.

Melbourne, Victoria, Australia

- Supervised team members during the Completions period at the end of Semester 2, 2021, successfully finalizing the completion process for over 3,000 STEM students within a week.- Trained three new staff members in systems, processes, and policies, enhancing team efficiency and effectiveness.- Played a key role in a team of 16, resolving 24% of student enquiries during a peak period, demonstrating strong teamwork and communication skills.

Melbourne, Victoria, Australia

- Managed academic progress for five postgraduate programs (PGRD) across RMIT Online and Keypath Education.- Collaborated with the Work Integrated Learning (WIL) team to enhance the enrolment process for both undergraduate (UGRD) and postgraduate (PGRD) Engineering work placement courses.- Served as Secretary for Course Assessments Committee and Program Assessment Board meetings during Semester 1 and 2 of 2021.- Contributed to a project creating a PowerBI dashboard to demonstrate how data could be used to improve team performance.- In a team of 16, helped resolve 11% of student enquiries submitted through the ServiceNow portal in 2021.

Melbourne, Australia

Achievements:- Drafted a comprehensive Board of Examiners meeting report covering 65 undergraduate and postgraduate subjects offered in T2 2019, within just two months of joining the position.Academic Coordination:- Ensured timely submission of assessments and accurate recording of final exam marks in Gradebook and Edupoint, following up with relevant lecturing staff.- Organized academic staff orientation, training new staff on using Moodle, marking assessments on Turnitin, and providing feedback to students.- Acted as the first point of contact for academic staff, resolving issues and directing queries as needed.Provision of Academic Services:- Processed student applications for special consideration, cross-institutional studies, and recognition of prior learning throughout the trimester.- Addressed informal and formal student complaints and appeals.- Administered the At-Risk process in collaboration with the academic success center, managing student appeals against unsatisfactory course progress, and liaising with the Appeals Committee on hearing dates and outcomes.- Assisted the Registrar in regularly reviewing and improving processes.- Verified and updated students’ eligibility to graduate, preparing a list of graduands for approval by the Chair of the Academic Board.- Issued final academic transcripts and testamurs post-conferral.Data Analysis and Reporting:- Conducted data analysis on results, grades, marks, enrolments, and attendance at the end of each marking period.- Created informative and articulate reports for review by various academics and senior personnel during Board of Examiners and Grade Ratification Committee meetings.

Melbourne, Australia

Achievement:Successfully achieved 105% target re-enrolment in Trimester 3, 2018, as part of a team of four, just two months into the position.Student Management:- Provided empathetic and supportive engagements, ensuring the welfare of over 700 students from 40 different countries.- Managed student enrolments, suspensions, deferrals, and withdrawal requests, ensuring adherence to KBS policies and processes.- Assisted students in accessing and utilizing various portals to support their studies, including MyKBS (student portal), KHUB (online enrolment portal), KOHA (library portal), and OpenAthens (online library).Identified and analyzed student service gaps, implemented student interventions, and enhanced student engagement strategies.Relationship Management:- Liaised with multiple stakeholders to enhance student experience, aiming to reduce student attrition and increase course completion rates.- Utilised multi-channel approaches to student communication, promoting engagement with their studies by connecting them with KBS support services and events.Administrative Management:- Utilised EduPoint and CELCAT to accurately record students’ records and class attendance.- Created informative posters on Canva for on-campus student events, tours, and activities around Melbourne.Event Management:- Assisted with campus events including Orientation Day, Feedback Week, Final Exams, and Graduation Day.

Melbourne, Australia

Achievements:- Over a span of two years, facilitated more than 40 overseas international group travel projects, serving over 700 domestic and international clients.- Successfully established relationships with over 30 new suppliers in the USA for a 15-day group travel endeavor accommodating 48 passengers in June 2018.Relationship Management:- Built and maintained strong relationships with a diverse range of individuals both internally and externally, including domestic clients and worldwide suppliers from various cultural backgrounds.Financial Responsibilities:- Negotiated rates with suppliers to align with project budgets, leveraging spreadsheet and software tools such as Microsoft Excel and Microsoft Access.- Calculated project costs and cross-checked supplier invoices against contractual agreements, ensuring accuracy and compliance.Administrative Skills:- Demonstrated meticulous attention to detail in administrative support for clients' global mobility activities, encompassing data input on content management systems and databases.- Prepared professional documentation such as travel arrangement proposals and presentation documents for group participants, along with detailed technical itineraries for group leaders.Customer Service:- Provided comprehensive customer service throughout the entire travel arrangement process, including assistance with visa applications and other travel advice, ensuring a seamless and enjoyable experience for clients.

Greater Jakarta Area, Indonesia

Achievements:- Successfully managed a Japanese corporate group, overseeing 200 room stays in February 2015.- Orchestrated a remarkable 22% growth in room stays and a 44% increase in room revenue from April 2014 to April 2015.- Achieved an impressive 20% average growth in room rates in 2015 compared to 2014.Communication Skills:- Expanded the corporate client base through consistent communication and adept relationship management, fostering trust and rapport with Japanese corporate accounts in Indonesia, particularly in Central Jakarta.- Maintained active communication across all departments to ensure seamless preparation for group bookings.Financial Responsibility:- Negotiated terms and conditions in contractual agreements with clients, ensuring alignment with established departmental policies and procedures.Customer Service:- Demonstrated a proactive and positive approach in resolving any issues related to guest residencies within the hotel complex, including health and safety concerns.Event Management:- Played a pivotal role in managing group requirements, including meeting room reservations, guest room blocks, and catering for meetings and events at the hotel.

Greater Jakarta Area, Indonesia

Achievements:- Recognised as the Best Employee of 2012 for Operations and Services in January 2013.- Selected as an Assistant Tour Leader for a Hankyuu Osaka summer group of 25 individuals traveling to Western Europe in September 2011.- Completed a 4-month internship at the Tokyo office from August to November 2009.Time Management:- Consistently delivered an average of 1,100 quotations during the months of October and November 2012, maintaining a high standard and meticulous attention to detail within a maximum turnaround time of three days, catering to the demands of the Japanese market.People Management:- Supervised a team of 12 quotation staff, overseeing day-to-day operations and providing continuous feedback to support their professional development.- Conducted performance reviews, facilitated training programs, and organized familiarization trips and internships in overseas offices.Relationship Management:- Served as the coordinator between the Japan and Jakarta offices, fostering and maintaining close partnerships while effectively communicating with Japanese sales offices to ensure smooth collaboration and operations.

Jakarta, Jakarta, Indonesia

Greater Jakarta Area, Indonesia

Greater Jakarta Area, Indonesia

* Financial Responsibilities: responsible for achieving individual and team target through sales of personality development course packages to individual and corporate clients* Customer Service: provided high-quality customer service to existing and former students, in person, by phone and through email. * Administrative Responsibilities: provided administrative support and assistance to the department, including coordinating and administering the enrolment process, liaising with instructors and developing course schedules, preparing student materials and attendance support.* Event Management: supported various events and special programs such as induction of new students, students' exams and graduation ceremonies

Graduate Certificate, Business Analytics, High Distinction

Master Of Business Administration (Mba), Business Administration And Management, General, 6.25 / 7.00 (Graduated With Distinction)

Bachelor Of Humanities, Japanese, 3.65 / 4.00 (Graduated With Honors)

Activities and Societies: Sakura Kurabu Japanese Management, Japanese Studies Student Organisation; SUGE Magazine* Chief Assistant.

Certificate Of Japanese, Japanese Culture And Language

* Short-term Student Exchange Promotion Program in Advanced Japanese Culture and Language studies * Scholarship granted by Japanese.