Ehren Malone Email & Phone Number

Modernization Resource Team (November 2023-current):• Assists agents with process adoption as the company transitions to a modernized platform by using needs based influence tactics• Analyzes weekly call data to identify and report trends and potential knowledge gaps so that business partners can strategically enhance resources and training• Demonstrates motivation and proactive critical thinking approach by identifying ways to make the agent experience better and offering potential… Show more Modernization Resource Team (November 2023-current):• Assists agents with process adoption as the company transitions to a modernized platform by using needs based influence tactics• Analyzes weekly call data to identify and report trends and potential knowledge gaps so that business partners can strategically enhance resources and training• Demonstrates motivation and proactive critical thinking approach by identifying ways to make the agent experience better and offering potential solutions to business partners• Collaborates with peers to organize resources in a central location to enable team to work more efficiently• Within a cross-departmental 30 day proof of concept project, identified a process gap that impacted an entire departmentNew Orleans Territory Agency Field Specialist (January 2022-November 2023)• Through process coaching and education, influenced agents to change behaviors to drive positive results in Digitally Enabled Agent tactics• Adopted new technologies early and offered insights to team from perspective of a former user of the tools. Helped peers understand the daily application of tools in a real world environment• Used reporting tools to identify gaps in agent office processes, coached agents towards adoption by using change management techniques, and simplifies processes for agents who struggle with technology• Effectively presented and demonstrated content regarding changes and initiatives, while relating content to the future state and focusing on positive outcomes• Built strong relationships with agents, team members and all business partners through direct, anecdotal and discovery conversations Show less

Chalmette, La

• Managed a team of 5 tenured agent team members• Effectively supervised the day-to-day operations of a retention-focused agency with over 2,000 households• Led adoption of best practices for new company-initiated process and technology changes. As a result, influenced team member buy-in through sharing the big picture and impact which led to maintained processes.• Challenged outdated office processes and introduced new processes to increase efficiency

Chalmette, La

• Collaborated with key stakeholders to drive customer engagement• Identified areas of opportunity for new insurance products by uncovering unmet needs through in-depth insurance and financial reviews • Made cold calls to market insurance products to existing customers and new prospects • Supported customers with insurance needs such as changing coverage on policies or making payments

Metairie, La

• Served as co-director for MDA Summer Camp and created, implemented, and managed budget, activity plan, and risk management plan.• Coordinated physician, MDA participant, and vendor involvement in educational events, fundraising activities, and MDA clinics• Initiated grant-writing program and raised over $40,000• Designed documents such as fliers for events, quarterly newsletter, and summer camp yearbook

Master'S Degree, Public Administration

Bachelor Of Science (B.S.), Family And Child Studies

Activities and Societies: Phi Mu -Provisional Member Director (2007), Discipline Committee (2007), Ritual Co-Chair (2008), Greek Week.