Ehren Malone Email & Phone Number

• Modernization Resource Team (November 2023-current):
• Assists agents with process adoption as the company transitions to a modernized platform by using needs based influence tactics
• Analyzes weekly call data to identify and report trends and potential knowledge gaps so that business partners can strategically enhance resources and training
• Demonstrates motivation and proactive critical thinking approach by identifying ways to make the agent experience better and offering potential… Show more Modernization Resource Team (November 2023-current):
• Demonstrates motivation and proactive critical thinking approach by identifying ways to make the agent experience better and offering potential solutions to business partners
• Collaborates with peers to organize resources in a central location to enable team to work more efficiently

Chalmette, LA

• Managed a team of 5 tenured agent team members
• Effectively supervised the day-to-day operations of a retention-focused agency with over 2,000 households
• Led adoption of best practices for new company-initiated process and technology changes. As a result, influenced team member buy-in through sharing the big picture and impact which led to maintained processes.
• Challenged outdated office processes and introduced new processes to increase efficiency

Chalmette, LA

• Collaborated with key stakeholders to drive customer engagement
• Identified areas of opportunity for new insurance products by uncovering unmet needs through in-depth insurance and financial reviews
• Made cold calls to market insurance products to existing customers and new prospects
• Supported customers with insurance needs such as changing coverage on policies or making payments

Metairie, LA

• Served as co-director for MDA Summer Camp and created, implemented, and managed budget, activity plan, and risk management plan.
• Coordinated physician, MDA participant, and vendor involvement in educational events, fundraising activities, and MDA clinics
• Initiated grant-writing program and raised over $40,000
• Designed documents such as fliers for events, quarterly newsletter, and summer camp yearbook

Master'S Degree, Public Administration

Bachelor Of Science (B.S.), Family And Child Studies

Activities and Societies: Phi Mu -Provisional Member Director (2007), Discipline Committee (2007), Ritual Co-Chair (2008), Greek Week.